Franchise Support Lead

HMG Franchise Support Lead

Based in Leatherhead, Please check commute before applying

Role Summary:

The HMG Franchise Support Lead plays a key role in supporting the development and implementation of the Genesis; LCV and Nexo representation strategies along with the retailer used vehicle (CPO @ Retail) operational performance.

It involves providing a consistent and collaborative approach to essential administrative and operational requirements (e.g. reporting; process delivery and administration, project co-ordination, programme liaison and measurement etc) that assist with this development and implementation.

You will be responsible for fostering ongoing communication and building strong, long-lasting business relationships with both current and potential retailer partners, external providers, and internal teams (G/HMC, G/HME, G/HMUK).

This role requires ensuring that all activities align with legal, brand, compliance, and best practice standards.

We want you to:

• Support and assist as required with all aspects of the Genesis, LCV and Nexo retailer appointments, terminations and reporting requirements
• Assist as required with the compilation of presentations across a range of topics for delivery at all levels (e.g. Retailers; G/HMUK; G/HME; G/HMC etc.)
• Provide reporting data to the relevant colleagues on the departmental financial SG&A cost center(s); budget planning and where required, external partner providers to ensure plans are met and best value is obtained (including purchase order creation, workflow approvals, programme reporting, support reconciliation etc.).
• Manage as required the relevant elements of the used vehicle operational (CPO @ Retail) and FBB Growth programmes
• Manage the integrity and accuracy of all relevant databases (G/HME, G/HMUK) to ensure the provision of accurate management information and process control.
• Complete & submit the required reporting to G/HMC / G/HME, G/HMUK in an accurate & timely manner.
• Be a central point of contact and facilitator for the HMG Franchise Expansion team and, when necessary, the wider Business Transformation department.
• Organise and arrange quarterly retailer meetings and visits, helping with business travel bookings, retailer profiles etc.

About you:

• Administrative and project management experience within a recognised customer / retail focused environment (ideally with an automotive Retailer and/or OEM)
• Have a strong customer ethos with the ability to build excellent relationships and handle challenging situations.
• Have the ability to engage and communicate with a diverse range of stakeholders within automotive retailers, G/HMUK internal teams, affiliates (e.g., G/HMC; G/HME) and partner providers in a variety of business settings.
• Enjoy a dynamic work environment and embrace/influence innovative ideas and change.
• Ability to positively represent G/HMUK with existing and prospective retailers, partner providers and wider audiences as required.
• A basic understanding and appreciation of financial and commercial drivers with good analytical skills
• Good organisational skills with the ability to prioritise and adapt, sometimes at short notice.
• Advanced levels of understanding and use of software applications in particular PowerPoint and Excel
• Ability to travel to locations across the UK.
• A confident, organised, articulate, diligent individual who can build and maintain strong relationships.

Rewards and Benefits

• Competitive Salary & Benefits Package
• Access to Employee Car Scheme for yourself, friends or family
• Hybrid Working (3 days office/2 days home)
• Private Medical Insurance
• Office Lunch Allowance
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Pension 6% Matched
• Free Parking
• Access to Hyundai & Genesis Sponsored events