Contaminated Land Service Lead

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A little more about your role…

We are looking for a talented individual to take on the role of Service Team Lead – Contaminated Land within the Ground and Water Team incorporating staff in the UK, Ireland and India. This will cover all areas of contaminated land including acting as Principal Designer and Principal Contractor under CDM and specialists that also cross over into demolition and decommissioning. Candidates should have strong people management, leadership and interpersonal qualities and strong business management experience. The role of Service Team Lead is an integral part of the leadership team in our market-leading Ground and Water team, shaping and influencing the direction and growth of the team alongside specialist team leaders.

The Role

• Delivery of the service team budget (utilisation, net revenue and EBITDA), whilst ensuring that there is sufficient investment in business development and technical training to meet the evolving demands of the market and to deliver professional development for staff.  This will be achieved through the implementation of efficient and effective management and via collaboration with the senior leadership team, the Discipline Ops leadership and Service Line Director.

• Supporting the five Team Leads (North, Central, South, Ireland and Demolition and Decommissioning) to 

• grow and develop in line with strategies whilst ensuing drive of a commercial focus through the team at all stages in the project lifecycle, to ensure target multipliers are achieved and where change control is effectively managed.

• Appointing, monitoring and managing Project Directors to deliver projects that meet our requirements on H&S, finance, client satisfaction, quality.

• Ensure a culture of support and inclusion with regards to health and safety, working with the Health and Safety Lead to ensure Risk Assessment Method Statements, including any Safety Critical Activities, are comprehensively completed for all site visits and to the required standard. 

• Ensuring the team is organised and managed in such a way as to optimise performance and facilitate career development and career progression, by ensuring that the right people are doing the right things and that these align with business objectives and personal development goals.

• Develop, foster and maintain a 'one team' ethos and outlook to establish a sense of a shared ownership of business performance successes and challenges.

• Leading on recruitment activities in association with the Team Leads and Sector Leads to drive organic growth.

• Supporting bidding and opportunities across the team to maintain our broad portfolio of projects and reach additional clients and sectors. This will be in close collaboration with the Growth Lead/ Sector Leads/Technical Lead, where applicable.

• Pursue a right first-time approach to project delivery by driving a culture of technical excellence, again to be achieved through close collaboration with the Team Leads and measured through client satisfaction. Ensures that all projects are reviewed and of a high standard.

• Driving sustainable growth of the team, by overseeing the strengthening of the project and sales pipelines, through collaboration with the Team Leads, Sector Leads and Sector Teams through cross-selling and Key Account Management.

• Oversees behaviours and processes to build a climate of excellent customer management.

• Optimising GCC deployment and integration within the UK team, and seeking to expand the scale of the GCC operations

• Ensure Projects First targets are achieved by individuals and for the cost centre overall.

• Ensuring each team member has access to monthly 1:1 meetings that covers wellbeing, performance (particularly against Projects First) and personal development.

• Minimising time lost to non-value adding activities and focusing business development time to maximise the amount of time the team must focus on clients and projects.

• Maintaining employee engagement and ensuring that employee turnover is in line with business targets. Uses WSP Listens engagement surveys to address issues and support retention.

• Maintaining a culture of openness, honesty, trust and respect – in a team where lines of accountability and responsibility are clear and understood. 

• Own and deliver the Service Team Strategy that will ensure the team is Future Ready and prominent in the marketplace.

• Regularly engage with team members through strong office presence.  

• Uphold and promote the WSP values on HSSE, diversity, inclusion and equality.

Success Criteria

The role is broadly split into three areas with equal time spent on each

• Business Development, (internal and external)

• Project work -fee earning

• Management (people, driving growth)

Qualifications

• Relevant technical degree e.g. chemistry, biology, geology, engineering, or environmental science

• Working towards / be prepared to work towards Chartership / Professional Qualification (e.g. QP) with a relevant institution

• The ability to travel

If you don't meet all that we are looking for please still consider applying. Not everyone will meet all the requirements, but you might have skills we didn't know we need.

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