Floor Manager

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
We're looking for a
Floor Manager
to lead
The Flannels Edit
in our brand-new
Peterborough Frasers
store.

Finding the fearless.
We want a driven leader who embraces our heritage while shaping our future — someone bold, open-minded, and ready to take smart risks to deliver results. At FLANNELS, our people are passionate experts who push boundaries and redefine luxury retail every day.

Job Description
The opportunity
As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

The responsibility

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Support the store management team
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications
The Requirements

• Experience within luxury or premium retail at a management level
• Vast knowledge and passion of luxury retail including building brand relationships
• A background managing a team of managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

The person.

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information
The Rewards

• Basic salary £30,722 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• Holiday pay
• 40% Instore Uniform Discount
• Bike to work scheme
• Group Wide 20% Discount across all Frasers Group brands