Quality Assurance Lead

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purposeThe key purpose of the Quality Assurance Lead role is to establish, implement, and maintain comprehensive quality assurance frameworks and practices across the full technology lifecycle. This strategic role within the Technology Delivery team drives quality governance, testing services, and quality improvement initiatives to support both project delivery and business-as-usual (BAU) technology operations across multiple platform teams.

Key Accountabilities

People Leadership    

• All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
• Regular 1:1's, team meetings and development conversations conducted - minimum monthly cadence.
• Performance issues are managed in an effective and timely manner.
• Quarterly development conversations conducted with all team members.
• 100% of compliance training is completed on time for team.
• All health and safety, risk and compliance requirements are delivered across the team.
• Effective management of budgets as per forecast with demonstrated focus on managing cost.
• Demonstrated commitment to building own capability as a people leader.

Quality Strategy & Governance    

• Develop and implement overarching quality assurance strategies and frameworks that align with organisational technology objectives.
• Establish and maintain quality governance processes that ensure consistent quality standards across Technology Platform teams.
• Create and refine quality management policies, procedures, and best practices.
• Design and implement quality metrics and reporting mechanisms to track and improve technological delivery performance.

Testing & Quality Assurance Services    

• Lead end-to-end testing strategies for both project-based and BAU technology initiatives.
• Develop comprehensive testing approaches covering functional, integration, performance, and user acceptance testing.
• Collaborate with Project Managers and Business Analysts to define testing requirements and acceptance criteria.
• Manage and coordinate testing activities across multiple Technology Platform teams.
• Implement automated testing solutions to improve efficiency and reliability.

Cross-Functional Collaboration    

• Act as a strategic partner to Technology Platform teams, and within the Technology Delivery team.
• Facilitate communication and alignment between quality assurance, development, and delivery teams.
• Represent quality assurance perspectives in strategic technology discussions and decision-making processes.
• Engage in technology roadmap planning and risk assessment activities.

Quality Improvement & Innovation    

• Continuously evaluate and improve quality assurance processes and methodologies.
• Research and introduce innovative testing technologies and approaches.
• Identify and implement tools and technologies that enhance testing efficiency and effectiveness.
• Conduct root cause analysis of quality issues and develop preventative strategies.

Key Role Relationships

• Technology Delivery
• Technology Team
• Business SMEs
• Legal, Risk & Compliance
• Internal & External Delivery Teams

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)    

• Minimum 7-10 years of progressive quality assurance and testing leadership experience in complex technology environments.
• Proven track record of establishing quality frameworks and testing strategies.
• Experience leading and executing QA strategies.
• Demonstrated success in implementing quality improvement initiatives.
• Strong experience across full technology project lifecycle.
• History of working effectively in matrix organisational structures.
• Experience with test automation frameworks and environment management.

CRITICAL KNOWLEDGE (what you need to know)    

• Deep understanding of software development methodologies
• Comprehensive knowledge of testing methodologies and best practices.
• Proficient in test management tools (e.g., JIRA, TestRail).
• Familiarity with cloud and on-premises testing environments.
• Understanding of enterprise architecture and technology platform ecosystems.
• Knowledge of compliance and governance requirements in technology delivery.
• Technical understanding of various testing tools and automation technologies.
• Understanding of performance testing tools.
• Knowledge of continuous integration/continuous deployment (CI/CD) processes.

CAPABILITIES (what you can do)    

• Strategic thinking and quality-focused leadership.
• Advanced problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities.
• Strong change management and organisational skills.
• Ability to translate technical concepts for non-technical stakeholders.
• Proficient in managing complex, cross-functional technology initiatives.
• Quick learning and adaptability in rapidly changing technology landscapes.
• Advanced stakeholder management and negotiation skills.

PERSONAL ATTRIBUTES (who you are)    
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

Respect: 

• We listen to and acknowledge each other's views 
• We have difficult conversations with care 

Integrity: 

• We back our words with the right actions
• We do the right thing, no matter the situation 

Customer Focus: 

• We nurture a genuine connection with our customers 
• We consider customer needs when making decisions 

Collaboration: 

• We invite the right people to the table 
• We balance consensus with decisive actions 

Excellence: 

• We always strive to improve
• We share our challenges and celebrate the wins
   

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

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