Duty Manager Exhibitions

6 days ago

London, Greater London, United Kingdom Southbank Centre Full time

Application Deadline:
9 November 2025

Department:
Visitor Experience Exhibitions

Location:
Southbank, London

Compensation:
£20,771 - £41,542 / year

Description
We are currently looking for a
Duty Manager
to join our Visitor Experience Exhibitions team on a part time, permanent contract of 20 hours per week.

This is a unique opportunity to join the team of Visitor Experience Duty Managers whose focus is

on providing a world class experience to all visitors to Southbank Centre. If you can provide exceptional customer service, being an ambassador for Southbank Centre which includes;

  • Ensuring our busy site is safe and secure.
  • Reflecting Southbank Centre as a friendly and welcoming destination in which to work, perform and visit.
  • Ensuring our site and working areas are well maintained and presented.
  • Providing a pleasurable, accessible, efficient, knowledgeable and well organised experience for all visitors and colleagues.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert:

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies
will not be considered
.

A DBS is required for this position, you will be required to apply for a DBS check if offered the position. This is in line with our Safeguarding Policy and is a key requirement of this role.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
Key Responsibilities

  • Monitor the needs of the visitors and artworks, ensuring safety and security at all times
  • Lead the Hayward Gallery Visitor Assistant Team in providing a warm welcome to all visitors and supporting them in their role as the face of Southbank Centre
  • Ensure foyers and gallery spaces are maintained to the highest standards, reporting issues to relevant staff for action
  • Line manage the Visitor Assistant team, meeting with Visitor Assistants regularly, inspiring them to be engaging and welcoming
  • Work closely with the Ticketing Management team to deliver exhibition digital ticketing, resolve issues and maximise available tickets for sale

Skills & Experience

  • Experience in arts venue Duty Management management preferably in a gallery or museum
  • Experience of providing clear and spirited direction, leading and motivating a large team of staff in a challenging, fast-paced environment
  • Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder
  • Organised and efficient with a proven track record of collaborating with other departments, preferably within an arts venue or visitor attraction
  • Experience of delivering training and presenting effectively to large groups

Benefits
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

  • A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment
  • 28 days annual leave, plus bank holidays
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for SC events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga

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