Portfolio Services Manager, Managing Director

Who We Are Looking For
Alpha Portfolio Services is increasing its talent to support client expansion onto our Front-to-Back, Investment Platform – Alpha.

The candidate will be expected to manage the day to day running of the EMEA Portfolio Services Teams for multiple clients including BAU leadership for Portfolio Control, Cash Services, Account Services, Front Office Support and Front Office Data Control.

The candidate will also have to make sure that all aspects of the Team`s activities are considered as part of the new client onboarding process and ensure participation in BUAT / CUAT / Parallel testing and all other specific tasks that need to be completed ahead of a new conversion.

Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD's tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What You Will Be Responsible For
As Portfolio Services Manager, Managing Director you will oversee the following:

• Using provided tools, review accounts for issues associated with Portfolio Health:
• Act as primary support for clients using Charles River Investment Management System (CRD).
• Ensure position and transaction data in CRD, State Street's front office platform and IBOR recordkeeping systems are aligned.
• Client query support on complex data issues across Middle Office systems including use of SQL queries for researching issues and tracking data.
• Subject matter experts in the IBOR record keeping system, provide support for client operations teams with any operational client queries.
• Act as the escalation contact for Alpha Operations Teams on more complex queries / issues / breaks requiring end to end portfolio services support.
• Interact with all Global Delivery teams (e.g. Cash Services, Fund Accounting, Custody, Corporate Actions, Trading, Performance)
• Build cooperative and professional internal/external relationships achieving group and client goals. Utilize all available resources throughout SSC, not limited to Global Delivery.
• Interact with clients, representing the team as needed in senior escalations
• Prepare oversight reports for audit where applicable.
• Act as the Governance lead for offshore locations where applicable
• Manage staff to meet goals; conduct regular team meetings with staff.

What We Value
These skills will help you succeed in this role

• Strong critical thinking, problem solving, and decision making skills
• Team and project management experience
• Exceptional client service skills

Education & Preferred Qualifications

• 15+ years' experience in an asset management / middle office role
• Experience in back- and middle-office management of high-demand middle-office clients is considered a plus
• Industry relevant qualifications, e.g. IMC, CFA.
• Knowledge of order management systems, ideally CRD but not a must-have.

About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-779164