Service Desk Analyst

1 week ago

Southampton, Southampton, United Kingdom Blake Morgan LLP Full time £25,000 - £35,000 per year

We have an immediate opening for a IT Field Service Analyst within our Southampton office for an initial 6 month fixed-term contract. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment.

The successful applicant will be supporting approximately 600 users across 5 locations within a Windows and MS Office environment, as well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader. An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support.

Given the nature of the role we do require attendance in our Southampton office (Chandlers Ford) from Monday to Friday. Occasional travel to our other offices may be required on a project by project basis. This is an immediate need for an initial 6 month term, but there may be further opportunity to extend thereafter.

Typical Workload

  • Responsibility for IT Service Desk tickets (Incidents, Problems, Service requests)
  • Support for key business applications including email, telephone, web browsers, Microsoft OS and Citrix Desktop
  • Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities
  • Problem resolution, root cause analysis, and continuous improvements for long term solution
  • IT Asset Management for starters and leavers
  • User engagement to encourage best practice and effective use of all services and applications

Occasional Duties

  • Evaluating and recommending products suitable for the business
  • Participating in projects as an SME, trial user or technical support
  • Liaising with suppliers for onsite support and strategic projects
  • Working with the Field Services team to deliver larger projects

Skills / Experience Required

  • Experience working in a professional services environment
  • Great customer interfacing skills; professional and personable with a 'can do' attitude and client service mentality
  • Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
  • Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners & photocopiers
  • Proven structured and analytical problem-solving ability
  • Excellent communication skills – both written and verbal with a willingness to share information and learn from others are also essential.
  • A full driving licence is beneficial but not required

  • Fees & Modelling Specialist – Business Analyst

    1 week ago

    Southampton, Southampton, United Kingdom TEaM Consulting Full time £30,000 - £60,000 per year

    Company Description OverviewSpecialist role Business analystSummary of the work Business/Financial Analyst; Financial Model development; Systems/Cost Accountant. Model definition and development required to ensure costs for business functions are correctly apportioned to enable cost recovery through fees mechanism. Model to also identify over/under...

  • Desktop Support Analyst

    1 day ago

    Southampton, Southampton, United Kingdom Acora - IT, Cyber & AI Full time

    Job Title:Desktop Support Analyst Contract Type: Permanent Full-TimeSalary:Up to £35,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite WorkingHours:Shift Pattern What to wear: Smart casualThe Role:As a member of the onsite support team, you...

  • Finance Analyst

    4 days ago

    Southampton, Southampton, United Kingdom CMA Recruitment Group Full time £30,000 - £60,000 per year

    One of the UK's leading infrastructure services provider, managing a network of strategically important coastal locations that support trade, logistics, and major commercial activity across the country.With strong mentorship from the Head of Finance this is an ideal environment for someone who's data-inquisitive, ambitious and ready to build a career at...

  • Service Desk Administrator

    1 week ago

    Southampton, Southampton, United Kingdom Pure Human Resources Full time £25,000 - £40,000 per year

    Job Description RK Marine is the South Coast's Volvo Penta main dealer as well as marine engineering company, committed to serve the commercial and leisure marine industries and their products and services, which include engine sales, boat engine repairs, parts sales and a range of boat yard services. RK Marine, the outstanding marine services, are looking...

  • Performance Data Analyst

    8 hours ago

    Southampton, Southampton, United Kingdom AVASK Full time

    Role:Performance Data AnalystLocation:Southampton (hybrid - min 3 days in the office)Salary:£40,000 - £50,000 DOEWe're seeking an experienced Performance Data Analyst to join our Operations team, where you'll work closely with managers and team leads to develop and automate our data handling and business intelligence frameworks.You will play a pivotal role...

  • Technology Service Operations Analyst

    1 week ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About The BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.Quilter oversees £126.3 billion in customer investments (as of August It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund...

  • Systems Analyst

    1 week ago

    Southampton, Southampton, United Kingdom Aztec Group Full time £30,000 - £60,000 per year

    Reports to Systems Manager - Markets TechnologyThe purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our...

  • IT Service Operations Analyst

    1 week ago

    Southampton, Southampton, United Kingdom Quilter Full time

    About The BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.Quilter oversees £126.3 billion in customer investments (as of August It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund...

  • Front Desk Administrator

    2 weeks ago

    Southampton, Southampton, United Kingdom Living Well Partnership Full time £28,000 - £42,000 per year

    Hours: 37.5 hours per week, Monday- Friday (Tuesday's non working day).7:45-18:15 (1-hour unpaid break), please note a 30-minute early finish to be discussedLiving Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.Overall Aim of role:Provide patients...

  • Graduate Cyber Security Analyst

    27 minutes ago

    Southampton, Southampton, United Kingdom Grayce Full time

    Graduate Cyber Security AnalystLocation: Hursley / Winchester / Southampton /