Quality Assurance Analyst

Brooks Macdonald Group plc is one of the UK's leading wealth management firms, recognised for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK.

We offer fulfilling careers in an inclusive culture that values diversity, ambition and rewards high performance.

Our values (we call them our guiding principles) underpin our culture and are at the heart of everything we do:

• we do the right thing

• we are connected

• we care

• we make a difference

We welcome talented people from all backgrounds who live our guiding principles and are focused on ensuring good outcomes for our clients.

Role Overview:

You will primarily be responsible for supporting the Head of File Checking in carrying out client file reviews as part of Brooks Macdonald's risk-based monitoring program within the Investment Management side of the business.

This role supports the group's commitment to delivering high standards of advice and service, maintaining regulatory compliance, and mitigating risk. The File Checker will assess documentation, advice suitability, and process adherence, providing feedback and guidance to Investment Managers to uphold best practices.

You will ensure that files are reviewed thoroughly, fairly, consistently, and promptly, considering internal risk assessments, external regulatory developments and the group's business plan.

Further to this, you will liaise with the relevant T&C Manager to highlight any training & development needs.

• Undertake post sale client file reviews covering all aspects of business written by Brooks Macdonald Investment Management; to ensure completeness, accuracy and suitability
• Identify risk issues on cases reviewed and recommend corrective actions, applying the principles of Treating Customers Fairly, vulnerable client guidelines and Consumer Duty
• Ensure files meet FCA and internal compliance standards, including documentation, disclosure and record keeping
• Identify and escalate potential breaches or risks to the Business Assurance Manager or relevant stakeholders
• Prepare and deliver constructive feedback to Investment Managers highlighting development needs and action points and requesting further information / corrective action as necessary
• Contribute to training initiatives and process improvements based on common findings or trends
• Maintain accurate records of file checks and outcomes for audit, training and reporting purposes
• Manage own workload load to ensure all outstanding action / information is followed up, completed, and resolved appropriately and within Company timescales, liaising with Investment Managers and the Head of File Checking as required
• To carry out other monitoring tasks as established by the Business Assurance monitoring plan, such as any thematic monitoring that has been identified
• To undertake reasonable additional project work in line with KPI's, client segmentation and other regulatory developments
• To undertake reasonable additional duties at the request of your Line Manager as may be required from time to time in line with the needs of the business
• Provide guidance and support to the business and assistance across the Business Assurance function
• Consistently adhere to the expected behaviours stated in the FCA Conduct Rules

Essential

• Level 4 Diploma qualified with a minimum of 2 years' experience file checking within an asset management or financial planning environment
• Detailed knowledge of UK Financial Services Industry and retail products. Specifically, Investment Management and suitability requirements
• Familiarity with financial planning processes including investments, retirement planning, protection and tax planning
• Strong knowledge of FCA regulations and guidelines applicable to asset management and financial planning firms, particularly COBS, SYS and PROD rules
• Ability to work collaboratively and form relationships with colleagues and stakeholders
• Ability to work independently and use initiative
• Effective planning, organisational and time management skills
• Strong attention to detail and analytical mindset

Desirable

• Previous experience file checking within an Investment Management environment.
• Working knowledge of Intelligent Office back-office system

We value different ways of working and actively promote flexible working across our business. Collaboration is important to us as a firm, with employees required to be in the office 3 days a week, and each team having a core in-office day per week.

We're committed to promoting equal employment opportunities and positively encourage applications from suitably qualified candidates regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity.