Brand Specialist

1 week ago

London Greater London SWY DG United Kingdom Dover Street Market Full time £30,000 - £60,000 per year

We are seeking an experienced Brand Specialist to join the team at Dover Street Market.

We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial targets.

KEY RESPONSIBILITIES

Customer Service and Sales:

  • Deliver exceptional customer service at all times.
  • Offering a personalised shopping and styling experience to our Phoebe Philo and DSM clients.
  • Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales.
  • Maintain and update the customer database.
  • Stay informed on trends and advise customers on stock availability.
  • Maintaining a client book of key customers and VIP's specialising in the Phoebe Philo brand.
  • Support the delivery of in depth training to store staff on Phoebe Philo.
  • An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.

Product and Brand Management:

  • Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
  • Ensure stock is replenished and stock areas are tidy.
  • Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs.
  • Conduct regular stock checks.
  • Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly.
  • Participate in all stock deliveries.

Key Objectives:

  • Ensure seamless store operations and outstanding customer service.
  • Build and maintain a loyal client base, seeking out opportunities to drive the business.
  • Meet brand and individual monthly and seasonal sales targets.
  • Maintain comprehensive knowledge of product and client.
  • Foster a service-driven environment that values teamwork and collaborative selling.

THE IDEAL CANDIDATE

Attitude:

  • Highly motivated and professional, able to converse at all levels.
  • Energetic, self-motivated, and organized.
  • Flexible and approachable, with a willingness to work hard and drive the business forward.
  • Capable of multitasking and prioritizing effectively.

Skills:

  • Specific understanding of the Phoebe Philo brand, aesthetic and consumer
  • Retail sales and expertise within a luxury business
  • Ability to clientele at a high level and set the example for other members of the DSM sales team
  • Specific understanding of all collections and stock availability at DSM
  • Client book of potential new business for DSM
  • Knowledge of Retail Pro (not essential)

What We Offer:

  • 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
  • Generous clothing allowance.
  • Up to 60% employee discount.
  • 50% discount on all Rose Bakery food and drink.
  • Access to Retail Trust, our Employee Assistance Programme.
  • 24/7 access to our VirtualGP service.
  • Cyclescheme and Eyecare Vouchers.

Equal Opportunity:

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone's stories and celebrate our differences.

  • Brand Specialist

    1 week ago

    London, Greater London, SWY DG, United Kingdom Dover Street Market Full time £30,000 - £60,000 per year

    We are seeking an experienced Brand Specialist to join the team at Dover Street Market - Second FloorThis role involves cultivating and maintaining relationships with clients both in-store and internationally. You will introduce Dover Street Market to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial...

  • Comme Des Garcons Brand Specialist

    6 days ago

    London, Greater London, SWY DG, United Kingdom Dover Street Market Full time £40,000 - £72,000 per year

    We are seeking a CDG Brand Specialist to join the team at Dover Street Market. The Comme des Garcons Brand Specialist's main objective is the development of the Comme des Garcons client book through the creation and subsequent retention of new relationships with clients both in store and internationally as well as introducing to DSM existing clientele of...

  • Brand Specialist

    2 weeks ago

    Greater London, United Kingdom IG Group Full time

    OverviewIG Group Greater London, England, United KingdomJob DetailsJob Title: Brand SpecialistLocation: Cannon Street, LondonDepartment: IG Prime MarketingReports to: Head of IG Prime MarketingAbout IG PrimeIG Prime is a leading institutional trading platform, providing prime brokerage services to professional traders, hedge funds, and institutional clients...

  • Premium Sleep Brand Specialist

    19 hours ago

    Greater London, United Kingdom TEMPUR UK Ltd Full time

    A leading mattress brand is seeking a Brand Specialist in Greater London to provide exceptional customer service and drive sales. The candidate will act as a brand ambassador, ensuring a positive customer journey and achieving sales targets. Ideal applicants are customer-focused and flexible, with a passion for learning about TEMPUR products. This role...

  • Brand Specialist Uk

    7 days ago

    London, United Kingdom Amazon EU SARL (UK Branch) - D67 Full time

    Bachelor’s/Master’s degree or equivalent experience - Fluent written and verbal communication in English (minimum C1 level) - Minimum of 12 months professional experience after graduation in Sales, Buying, Project Management, Supply Chain, Marketing or Consulting. - Knowledge in MS Office programs (e.g. Excel, PowerPoint) At Amazon we’re on the...

  • Brand Specialist Uk

    2 weeks ago

    London, United Kingdom Amazon TA Full time

    At Amazon we’re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon to grow their business. As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce at a...

  • Brand Specialist Uk

    3 days ago

    London, United Kingdom Amazon EU SARL (UK Branch) - D67 Full time

    Bachelor’s/Master’s degree or equivalent experience - Fluent written and verbal communication in English (minimum C1 level) - Minimum of 12 months professional experience after graduation in Sales, Buying, Project Management, Planning, Account Management, Supply Chain, Analysis, Marketing or Consulting. - Good Knowledge in MS Office programs specifically...

  • Branded Merchandise Specialist

    2 weeks ago

    London, United Kingdom APS Group Ltd Full time

    APS Group is a leading firm in the Printing, Marketing & Communications industry and is seeking a passionate Branded Merchandise Specialist to join our expanding team. This Branded Merchandise Specialist role offers a hybrid working arrangement, allowing for both remote work and office visits in London (post code EC1R). **Role Responsibilities** The Branded...

  • Brand Specialist

    2 weeks ago

    City Of London, United Kingdom IG Group Full time

    Brand Specialist page is loaded## Brand Specialistlocations: Cannon Street, Londontime type: Full timeposted on: Posted Todayjob requisition id: R\_15617**Job Title**Brand Specialist**Job Description****Brand Specialist****Location:** Cannon Street, London **Department:** IG Prime Marketing **Reports to:** Head of IG Prime MarketingIG Group is a...

  • Brand Communications Specialist

    3 days ago

    London, United Kingdom VMA Group Full time

    Our client is seeking to find an experienced Brand Communications Specialist to support, protect and enhance the reputation by promoting a positive brand perception of the organisation - through effective management of the global Brand and MarComms Activity - Act as Brand Guardian - Global Role An exciting opportunity has arisen for a senior brand...