Application Support Analyst II

• Location: UK - Maidstone
• Job Family: IT
• Time Type: Full time
• Job Requisition ID: R0008360
• Experience Years: 3-5 Years of Experience
• Employee Type: Regular

About The Opportunity
Driscoll's is looking for an Application Support Analyst with a real passion for innovation. Please join us in our next adventure: transforming our farming heritage to meet the next generation of the agriculture industry ‐ AgTech, where agriculture and technology intersect.

Responsibilities

• Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth.
• Delivering assigned scope within deadlines adhering to established patterns and standards
• Generate appropriate levels of quality technical and functional documentation
• Participating in daily/weekly design meetings and interacting with peer Application support analyst to work towards a common solution.
• Presenting to peers, team or IT community on technologies ideas, or other projects.
• Maintain high availability for application and client support.
• Work closely with the Business users on request to generate reports, User Access Review and Security group changes.
• Work close with the supply chain team to gain confidence to support the grower accessing applications.
• Understand how the business is currently using the WMS and other technology and provide insight to IT & Warehouse Management.
• Maintain and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.
• Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely.
• Works with support partners to provide 24x7 support and Level 3 escalation
• Respond to user questions via chat, email, support ticket, phone, or in person as appropriate. Ask questions to assess the scope and nature of the issue. Resolve or escalate as necessary.
• Represents Driscoll's in an ethical and business‐like professional manner in all interactions with growers, co‐workers, suppliers, customers and the business community at large

Candidate Profile

• Bachelor's degree in Computer Science, or Business, or equivalent work experience
• Experience as a Support Professional in IT field or as an IT Technical Consultant.
• Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment.
• Knowledge of Microsoft Office, SharePoint, web‐based application, handheld RF devices and remote connectivity software a plus.
• Experience in ERP, WMS support experience, with financial knowledge.
• Excellent written and verbal communication and problem solving skills
• Excellent learning skills with the ability to quickly pick up new technologies
• Excellent communication skills, collaboration skills, self‐motivation and must have a strong team spirit.
• Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by "ensure users that can post invoices are not allowed to pay vendors
• Must have technical knowledge in tools used in Driscoll's like ERP, EDI, Integration and custom build apps facing grower, customer and employees

About Driscolls
Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.

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