Head of Conveyancing

Role Summary The Head of Conveyancing is responsible for the operational leadership and day-to-day management of Alecto's conveyancing services. This role focuses on delivering exceptional client outcomes, building and developing a high-performing team, and ensuring the efficient delivery of services in line with Alecto's mission to transform the homebuying experience. Roles & Responsibilities Service Delivery & Client Outcomes Lead the delivery of conveyancing services, ensuring all matters progress efficiently and clients receive a consistently excellent experience Establish and monitor service standards, SLAs, and key performance indicators across the conveyancing team Drive continuous improvement in transaction timelines, proactively identifying and removing bottlenecks in the conveyancing process Champion client-centric service delivery, ensuring communications are clear, proactive, and in plain English Monitor client feedback and satisfaction metrics, taking action to address issues and improve outcomes Team Leadership & Development Build, lead, and develop the conveyancing team, creating a culture of excellence, accountability, and continuous improvement Recruit, onboard, and retain talented conveyancers and support staff who share Alecto's values and commitment to client service Conduct regular one-to-ones, performance reviews, and career development conversations with team members Identify training and development needs and ensure team members have the skills and knowledge to perform at their best Foster a supportive environment where team members feel empowered to raise concerns, share ideas, and collaborate effectively Technical Leadership & Quality Provide technical guidance and support on complex conveyancing matters, acting asa senior escalation point for the team Develop and maintain best practice guides, precedents, and standard operating procedures for all conveyancing activities Keep the team informed of changes in property law, Land Registry requirements, and market best practice Oversee the firm's relationships with third parties, including lenders, search providers, and other law firms Operational Management Manage caseload allocation logic and team capacity to ensure resources are used effectively Develop and implement workflows that maximise efficiency while maintaining quality and compliance standards Work with the technology team to optimise development of the Alecto case management system, AI tools, and other technology to enhance service delivery Plan for and manage fluctuations in workload, ensuring service levels are maintained Report on operational performance to the senior leadership team, providing insights and recommendations for improvement Client & Stakeholder Relationships Act as a senior point of contact for clients on complex or escalated matters, ensuring issues are resolved promptly and professionally Build and maintain strong relationships with key referral partners Represent Alecto externally at industry events and in discussions with professional bodies Gather market intelligence on competitor offerings, client expectations, and industry trends to inform service development Collaboration with Head of Legal Practice Work closely with the HoLP to ensure operational practices align with regulatory requirements and the firm's compliance framework Support the implementation of compliance policies and ensure the team understands and adheres to regulatory obligations Escalate potential compliance concerns or incidents promptly to the HoLP for assessment and action Contribute to risk assessments, file reviews, and quality audits as required Commercial Performance Identify opportunities to improve efficiency and reduce cost-to-serve without compromising quality or client experience Support business development activities and contribute to the firm's growth strategyCompensation & Benefits Salary: Competitive (DOE)Generous Bonus: (Up to 50% of base salary, paid semi-annually based on performance metrics)Pension: 5% employer contributionsHealth insurance: Comprehensive private medical cover including dental and opticalHoliday: 25 days plus bank holidays We pay competitively because we expect more. If you consistently exceed expectations, your compensation will reflect that.Compensation & Benefits Salary: Competetive (DOE)Generous Bonus: (Up to 50% of base salary, paid semi-annually based on performance metrics)Pension: 5% employer contributionsHealth insurance: Comprehensive private medical cover including dental and opticalHoliday: 25 days plus bank holidays