TELEPHONY ASSISTANT

Overview The firm is seeking a professional and approachable Telephony Assistant to provide a full telephony support service across the business. Acting as the first point of contact for clients and third parties, the successful candidate will play a key role in delivering an excellent client experience and supporting the smooth day-to-day running of the firm. Full-time or part-time hours are available for this role. Key Responsibilities Act as the first point of contact for clients and third parties during business hours. Operate the switchboard efficiently, ensuring calls are directed promptly to the appropriate person or department. Deliver excellent client care by handling enquiries with patience, professionalism, and a service-focused attitude. Record and relay accurate and detailed messages to relevant team members in a timely manner. Welcome clients and visitors to the office, ensuring they are attended to promptly and courteously. Maintain a good understanding of the firms services to confidently assist clients and direct enquiries. Provide general administrative and office support to the management team as required, including handling post and stationery. Skills and Experience Excellent verbal communication skills, with the ability to listen and respond in a polite, professional, and helpful manner. Clear and accurate written communication, always maintaining a professional tone. Strong organisational skills with the ability to manage multiple tasks efficiently. Proficient in Microsoft Office applications and comfortable using case management systems (Proclaim experience beneficial). A positive, team-oriented attitude and willingness to contribute to a friendly, supportive working environment. Previous experience in a telephony, reception, or client service role within a professional environment is desirable. Location and Working Arrangements Full-time or part-time hours are available. The firm offers a supportive and collaborative working environment with opportunities for professional development.