Department Manager

OverviewGIORGIO ARMANI - SLOANE STREET - DEPARTMENT MANAGER, MENSWEARPlease ensure you read the below overview and requirements for this employment opportunity completely.The Giorgio Armani, Sloane Street, Department Manager plays a crucial role in driving sales performance, managing team dynamics, and ensuring exceptional client service. This position focuses on strategic communication, effective clienteling, and operational excellence to deliver a memorable luxury experience aligned with the Armani Group's heritage and values.ResponsibilitiesSales Leadership: Be the driving force behind achieving sales targets in the department by actively engaging with clients on the shop floor, providing a personal introduction to all VIP clients, and developing a robust client book for returning VIPsTeam Communication: Conduct weekly management meetings to align on period and weekly strategies, review KPIs, and ensure internal reporting and analysis are up to date. Maintain continuous communication with team members through WhatsApp groups, emails and notice boards, updating the team on targets, training App performance, and company updatesVisual Merchandising Oversight: Review merchandise reports weekly to identify trends, collaborate with Visual Merchandisers (VMs), and strategise product placement to optimise key investments and address slow-moving categoriesTraining and Product Knowledge: Lead regular training sessions with team members on product knowledge and sales techniques, emphasising the brand's DNA. Conduct daily spot coaching and provide real-time feedback to ensure consistent service qualityPerformance Reviews: Coordinate monthly individual reviews, providing structured feedback and contributing to annual appraisals. Foster a culture of excellence and teamwork by recognising and celebrating achievementsManaging Client Relations and AmbienceClient Book Management: Oversee the systematic management of client books, ensuring completeness of client data and monitoring weekly follow-ups. Coach the team on personal data collection and effective clienteling methodsCRM Strategy Implementation: Drive the department's CRM strategy by organizing briefings, enforcing communication practices, and managing the client portfolio. Ensure the team is familiar with their core client profiles and proactively engage with key VICsClient Experience Enhancement: Assist in the creation and execution of exclusive client experiences, from in-store events to tailored shopping appointments, and provide personalised service to build lasting relationshipsStore Image and Presentation: Maintain the highest standards of visual and store presentation, ensuring staff adhere to uniform and grooming guidelines. Monitor the tidiness of the shop floor, cash desk, and displays, ensuring consistency with luxury standardsOperational Support / ManagementDaily Team Activity Management: Plan and oversee daily shop floor activities, delegating tasks to team members and ensuring efficient zoning and resource allocation. Collaborate with management to align on operational strategies and minimise disruptionsStock and Inventory Coordination: Work closely with the Operations Team to plan and manage deliveries, organise stockrooms, and handle inventory-related activities, including price changes and end-of-season (EOS) processes. Ensure that the packaging, licenses, and courier administration are properly managedAdministrative and HR Compliance: Adhere to and enforce HR policies, including attendance, punctuality, and conduct management. Support the operations team and ensure all team members are aware of their administrative duties and responsibilitiesPress VIP and Consignment Management: Manage Press appointments to minimize disruption to store operations, ensuring consignment files are updated and appointments are seamlessly executedRequirementsCharismatic & EnergeticClient Oriented/Clientelling mindsetExperience with Men's category is a mustPrevious managerial experienceBenefitsCompetitive salary and attractive commission and bonus structureEmployee discounts on Giorgio Armani productsTraining and development opportunities to enhance your skills and knowledgeBe part of a globally renowned brand with a rich heritage and an exciting futureCollaborative and supportive work environmentAs an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. xpwpeyx We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting#J-18808-Ljbffr