Client Service Director, Advertising

Updated: November 21, 2025Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Location: London, England, United KingdomJob ID:12248Join our award-winning advertising team at Syneos Health, where innovation meets creativity. Syneos Health is an integrated healthcare communications agency that provides a full range of creative communications services. The Syneos Health commercial division is backed by a breadth of medical, strategic, and creative talent that extends to our partner and affiliate agencies throughout Europe and the US.Our dynamic, fast-paced working environment offers daily opportunities to learn and tackle new challenges. We take promising ideas and transform them into commercial realities, overseeing every step of a product or device's journey from the lab to life.Our leadership team's evolution in Advertising is fueled by significant annual growth and record-breaking wins, marking an exciting new direction for the team.This unique leadership opportunity offers the chance to contribute to our dynamic, close-knit, and highly motivated team, as we continue to build our exceptional business.Overview of roleThis is a critical leadership role within the business, and as such covers a range of business areas:Drive financial performance: This role will work in conjunction with the Managing Director and Financial Director to deliver both revenue and margin targets for a growing Advertising practice.Build a high-performance culture: This role will work closely with the Managing Director and other senior agency staff to drive, develop, and lead a team of advertising professionals in London. You will support and guide the core team to achieve high-quality results, while ensuring that team members understand current expectations and have a clear view of future role opportunities and development requirements to successfully progress their careers within the organisation. Succession planning, early talent identification, and coaching will be key areas of focus for this role. At the core of this role will be ensuring the efficiency of the team and active financial management and oversight in sharing resources across the London Advertising Practice.Develop and deliver the advertising strategy: You will be responsible for developing and delivering the Advertising business strategy, working closely with the other EU Advertising businesses. You will also lead the driving and shaping of the Business Development growth plan both through organic and new business opportunities. This would be in partnership with the Managing Director, Head of Business Development and New Business Leads.Employee PrioritiesWork with Managing Director and EU Head of Business Development to create BD strategies, drive and shape growth both with organic and new business opportunities.Drive best‑practice and quality standards across the Advertising team.Manage any client issues which arise in a direct and timely manner, in partnership with the Managing Director, when required.Conduct ongoing monitoring of external trends and continuous evaluation of services to ensure that the UK Advertising business continues to evolve and take maximum advantage of the market environment.Participation in procurement negotiations with finance team and externally as necessary including at a Global Level.LeadershipDevelop and deliver the Advertising business strategy aligning with our affiliated European and Global Advertising businesses.Demonstrate strong corporate leadership and loyalty taking ownership of Syneos management practices.Work closely with the Account teams within the Advertising team to ensure smooth running of any operational requirements.Actively work to implement the London business development strategy and regularly review progress against business objectives.Develop and deliver policies and systems essential to efficient and profitable performance and growth.Develop and maintain effective relationships within the wider global Syneos business.Deliver and demonstrate compliance with financial practices governing the success of the UK Advertising practice.Responsibility for driving and providing ongoing recommendations to the UK finance team as part of the continuous improvement of the team.In partnership with Managing Director and Financial Director, develop and be responsible for driving annual revenue forecasts, reforecasts, and business planning to meet the agreed targets across all the London Advertising Practice.Ensure the development and accuracy of capacity plans, consolidated across all the London Advertising Practice to deliver on agreed business targets.Participate and provide monthly financial analysis and reporting to EU Managing Director, Financial Controller and CFO.Participate in regular focus group meetings with US leadership making appropriate financial recommendations, analysis, and forecasts for the UK Advertising Practice.Line Management / People FocusContinue the building and development of a high-performance culture within the advertising team. Demonstrate active leadership in the mentoring and coaching of teams within the London Advertising team.Oversee talent development, including participation in the appraisal process, reviews, and goal setting.Provide constructive feedback and proactively address staff performance issues.Work with HR, the Managing Director, and Directors to align training provision, support and promote rising stars, and actively manage under‑achievers.Manage internal resources to meet client needs and work with Managing Director/finance/HR to secure appropriate external resources as required.Actively participate in decisions on, and recruitment of, new hires.Key things we are looking to seeVisionary leadershipAbility to motivate a teamEffective management and delegationStrong communication and negotiation abilitiesExcellent presentation skillsUnderstanding of a multi‑faceted business operationStrong financial and commercial acumenPlanning and forecastingIn‑depth knowledge of markets and changing business environmentsComplex problem solvingIn return forWorking for a fully integrated global pure play health communications group that offers best‑in‑class capabilities, spanning PR, digital, social media, medical education and advertisingWorking for an agency that allows you to work and grow within a dynamic and fast‑paced environment that is big on collaboration and integrationWorking as part of a well‑supported team with exposure to experienced team members who share expertise and learningsUnrivalled opportunities for personal and professional development due to the depth and variety of expertise within our agency and networkHigh‑quality training opportunities presented at a local and global levelCompetitive package and flexible working environmentAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. xpwpeyx If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: [email protected] One of our staff members will work with you to provide alternate means to submit your application.