Head Of Operations
2 weeks ago
The Head of Operations will lead and manage all operational activities, ensuring the delivery of high-quality services, compliance with industry standards, and contribute to the achievement of business objectives. This role includes full responsibility for Contract Management, Operational Efficiency - Engineers & Scheduling, Process Efficiency, general team leadership, and Customer satisfaction.Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Operational PerformanceOversee a profitable day-to-day operational performance across installation, maintenance, and remedial services.Develop and implement operational strategies aligned with company goals.Drive continuous improvement in processes, productivity, and service delivery.Prepare regular performance reports, KPIs, and operational updates for senior management.Contract ManagementOversee workforce scheduling, equipment allocation, and subcontractor coordination to optimize productivity, ensuring compliance with agreed terms and SLAs.Negotiate new contracts and renewals to maximize profitability and customer satisfaction.Monitor contract performance and resolve any issues promptly.Compliance & StandardsEnsure adherence to UK fire and security regulations, health & safety standards, and ISO requirements.Maintain accreditations (e.g., NSI, BAFE) and implement best practices across operations.Financial ManagementControl operational budgets (engineer productivity), monitor costs, and deliver projects within financial targets.Drive the invoicing process on a daily/weekly basis.Provide accurate forecasting and reporting to senior leadership.Team LeadershipLead, mentor, and develop operational teams, including engineers and office support.Support in the hiring and development of engineers and a sub-contractor network.Create a culture of accountability, safety, and customer focus with high performance & morale.Provide input and engagement with other businesses in the Asset Protection Group.Customer ExperienceEnsure exceptional service delivery and maintain strong client relationships.Act as escalation point for operational issues and drive resolution.Operational EfficiencyAchieving the required engineer turnover contribution.Ensure scheduling efficiency is delivered by the admin team.Contract ManagementSuccessful management from mobilization, delivery, reporting based on the agreed SLA's.Compliance & QualityNil major non-conformities in audits.Maintain NSI/BAFE accreditation status.Customer SatisfactionProven experience in a senior operational role within a FM, M&E, Business Services, Electrical or Fire & Security sectors.Strong knowledge of UK compliance standards and industry regulations.Expertise in contract management including mobilisation and project management.Excellent leadership, communication, and stakeholder management skills.Commercial acumen with experience managing budgets and KPIs.Ability to implement operational improvements and manage change effectively.Self-motivated with strong motivational traits and evidence of managing small teams.Adaptable and flexible and customer service focused. xpwpeyx Track record of developing colleagues.Relevant technical or management qualifications (e.g., NVQ, IOSH, Prince2).#J-18808-Ljbffr
-
Head of Operations
5 days ago
Coleshill, United Kingdom CYS Group Full timeThe Head of Operations will lead and manage all operational activities, ensuring the delivery of high-quality services, compliance with industry standards, and contribute to the achievement of business objectives. This role includes full responsibility for Contract Management, Operational Efficiency – Engineers & Scheduling, Process Efficiency, general...
-
Head of Operations
2 weeks ago
Coleshill, United Kingdom CYS Group Full time £125 - £150A leading service management company in Coleshill is seeking a Head of Operations to lead operational activities, ensuring high-quality services and compliance with industry standards.Ready to make your application Please do read through the description at least once before clicking on Apply.Responsibilities include contract management, operational...
-
Head of Operations
2 weeks ago
Coleshill, United Kingdom CYS Group Full time £125 - £150A leading service management company in Coleshill is seeking a Head of Operations to lead operational activities, ensuring high-quality services and compliance with industry standards.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Responsibilities include contract management,...
-
Head Of Operations
2 weeks ago
Coleshill CP, United Kingdom CYS Group Full timeThe Head of Operations will lead and manage all operational activities, ensuring the delivery of high-quality services, compliance with industry standards, and contribute to the achievement of business objectives. This role includes full responsibility for Contract Management, Operational Efficiency - Engineers & Scheduling, Process Efficiency, general team...
-
Head of Operations
2 weeks ago
Coleshill CP, United Kingdom CYS Group Full timeA leading service management company in Coleshill is seeking a Head of Operations to lead operational activities, ensuring high-quality services and compliance with industry standards. Responsibilities include contract management, operational efficiency, team leadership, and maintaining customer satisfaction. Ideal candidates will have proven experience in a...
-
Head of Operations
6 days ago
Coleshill CP, United Kingdom CYS Group Full timeA leading operations firm in the United Kingdom is seeking a Head of Operations to oversee and manage all operational activities. This role involves ensuring high-quality service delivery, compliance with industry standards, and achieving business objectives. Key responsibilities include financial management, team leadership, customer satisfaction, and...
-
Head Of Operations
2 days ago
Coleshill B, United Kingdom CBB Full timeSpecialise in the design, supply, installation, and maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Emergency Lighting, Fire Extinguishers, and Nurse Call Systems.Our commitment is to deliver compliant, cost-effective, and high-quality solutions that meet the needs of every client.The Head of Operations will oversee all operational...
-
Maintenance Operative
1 week ago
Coleshill, Warwickshire, United Kingdom NCF Living Full timeJob DescriptionPosition: Maintenance OperativeJob Type: Full TimeLocation: Hams Hall (Coleshill) and UK storesHours: Monday-Friday, 40 hours per weekSalary: £30,000-£35,000 per annum (dependent on experience)We are looking for a reliable Maintenance Operative who can support the general maintenance of our Head Office and store buildings around the...
-
Central Operations Coordinator
2 days ago
Coleshill, United Kingdom The Works Full time**Location**: Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham **Why The Works?**: 10th Best Big Company to Work For 2024 - 'Best Companies' **We don’t just sell products.** **We inspire reading, learning, creativity and play.**: **The Works**. It literally means everything. And whatever your story or background, we’re all about...
-
Head Chef
1 week ago
Coleshill, Warwickshire, United Kingdom Dev Full time £32,000 - £64,000 per yearCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
