Associate Director, Government Public Sector, Technical Delivery Manager, Deloitte Digital

Basic information Location Belfast, Bristol, Glasgow, London, Manchester Business Line Technology & Transformation

Job Type
Permanent / FTC Date published 18-Sep-2026 Req # 23906

Job description
Connect to your IndustryDo you want to be at the heart of some of our most impactful work, helping governments to improve how they serve citizens day to day? We help our Government and Public Sector clients to fulfil their missions with innovative solutions that genuinely change lives.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

We are proud of the impact we achieve with our clients, the strength of our relationships, and the variety of skills and expertise we bring to help them succeed. We're passionate about public services and relentless in tackling complex challenges. As natural collaborators, we listen, bring fresh thinking, and provide our clients with the support they need to push boundaries and be boldly ambitious. At Deloitte Digital, we combine the discipline of Deloitte with the power of creativity.

We connect people, ideas, technology, and capabilities in innovative ways to create new solutions to some of the world's biggest problems. We deliver forward-thinking solutions that address the challenges of today and tomorrow. If you're ready to grow your career and make a tangible difference, we want to hear from you.

Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity We are seeking an experienced and highly motivated Technical Delivery Manager to support the successful delivery of complex, high-impact technology programmes and projects across our work in central government. This role needs a strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical Delivery Manager, you will help public sector organisations deliver enhanced services and achieve strategic goals. You'll support government clients in leveraging digital, data, and technology to improve efficiency, citizen engagement, and resilience.

Types of work you would be involved in: GDS Compliant & Personalised Citizen Services: You will support the design and implementation of citizen-facing digital services, ensuring compliance with GDS Service Standards while helping build in personalisation and proactive features to anticipate citizen needs.

This involves working with multi-disciplinary teams across user research, service design, solutions, architecture, and agile development to create intuitive and effective public services. AI-Powered Citizen Engagement: You will support the integration of AI into citizen-facing services, helping develop solutions that enhance interactions through intelligent automation, next best action, virtual assistants, and predictive support. CRM & Contact Centre Transformation: You will contribute to the transformation of CRM and Contact Centre platforms, including Salesforce, Microsoft Dynamics, and Creation, helping modernise systems to improve citizen relationship management and streamline communication channels.

This involves supporting the implementation of new technologies and processes to enhance agent effectiveness and citizen satisfaction. Seamless Omnichannel Service Delivery: You will help develop and integrate omnichannel approaches, supporting a consistent and unified citizen experience across touchpoints including web, mobile applications, and other digital channels. This work focuses on contributing to cohesive digital journeys that are easy to navigate and highly accessible.

Data-driven delivery: You will support data-driven delivery by using insights, forecasting, tooling, and AI to improve delivery efficiency and inform better decision-making.

Key Responsibilities

As a Technical Delivery Manager, you will lead and support delivery teams, focusing on the successful execution of projects or significant workstreams for some of our most impo