Head of Client Services

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Summary:Rise at Seven is looking for a Senior Account Director / Head of Client Services to lead the team into another year of growth in 2026. With 8+ years experience in similar agencies we're looking for someone with broad knowledge across paid, owned, earned and shared media channels and the ability to inspire, lead and hold a team to account when delivering world class creative work for global brands.The role can either be in our Manchester or London offices, with the expectation to be in the office a minimum of 2 days a week and regular travel to client's offices.Experience Required:8+ years Client Services experience working in media agencies, specifically with social, search, creators/influencers, SEO and Digital PR channels (paid and organic)Evidence of building long term partnerships between your agency and clients through deep understanding of the impact digital marketing can have on their businessThose long term partnerships should be measured not just in retention, but growth - you should be able to demonstrate the ability to spot strategically relevant opportunities and successfully close those dealsAbility to deliver complex multi-channel campaigns, effectively leading a multi-discipline team towards a successful activation and an "on time on budget" outcomeProven talent that's calm under pressure but capable of holding everyone, even those outside of your team, to account to ensure workload is balanced and creative quality is maintainedAbility to communicate upwards and downwards (internally and externally), knowing the detail of you and your team's accounts at all times - from overburn to upsell numbersThe "brief" in 3 parts:LeadershipLead and inspire the team to deliver well, retain and grow our accounts resulting in hitting retention targets and contributing to growth targetsGrowthGrow your portfolio of client's value, reporting on that growth into the Client Partner's overall incremental growth targetDeliveryLead the standards on how we deliver both single and multi channel work, on time and on budget at all times, reporting on retention and profitability to the Chief Growth OfficerBalance between Growth and Delivery:GrowthCome with a naturally inquisitive nature to give yourself a deep understanding of our client's businesses and be a trusted strategic partner to themIdentify opportunities to grow your clients' accounts and increase our impact - identify what they need before your clients even do, working collaboratively with internal teams and our senior management to get things done, going beyond the briefCollaborate with the Strategy and Channel teams to deliver effective solutions to client briefs, and ensure we deliver to the clients' expectations and beyond where possibleLead the client/agency relationships with senior stakeholdersLook after the agency's most valuable accounts and be responsible for the revenue of these accountsBe a trusted partner, acting as the first escalation point for your portfolio of clientsSee all contracts from start to finish, including contract negotiation, creation of contract and final review of terms of contract and sign offRegularly update CRM software with any cross-selling opportunitiesMaintain client renewal tracking to ensure teams keep on top of upcoming renewals and compelling plans are in place leaving clients eager to sign off on new 12 month SOWsReporting on client satisfaction and be able to identify ways to continuously improve and maintain thisReport on the growth of your accounts to the Client PartnerEach of your accounts will have a Rise at Seven Board Member as a sponsor, you are expected to keep them informed of client performance and relationshipJoin pitches and assist on new business activities where required, and to delegate and coach other senior members of the Client Services team should they be required to be involved in pitchesDeliveryDeliver first class service to our clients, exceeding their expectations with impeccable communication standards from not just yourself but across the teamDelegate tasks to internal teams, ensuring you keep activities running to schedule and plans established well in advance of activityDevelop and maintain a client call schedule and distribute to the relevant people internally, always ensuring that they are up to date with the demands of these accountsLead on client meetings for any key accounts you're involved in, making sure that any documents are prepared accordingly, are accurate and delivered in a timely fashion to facilitate productive meetingsSpot opportunities to make the way we deliver work for clients better, bringing proactive ideas and solutions to relevant Heads of Departments to streamline our approach or find efficienciesMaintain a standard across the team of "we do what we said we'd do, when we said we'd do it" to build trust with our clients and subsequently retain themMaintain SLAs related to efficient communication with internal and external stakeholders, ensuring that deadlines will be metChair calls and meetings with clients or internal teams, sharing agendas and make sure "brilliant basics" such as follow up actions are shared efficiently and effectively from both yourself and the team - be the standard setterBe the last touch quality control of what goes out to our clients and hold our team to account maintaining those standardsManage your clients' budgets effectively and always look out for opportunities to maximise effectiveness of that spend for both client and Rise at SevenKeeping all client/agency documentation up to date (WIPs, including roadmaps)Reporting to: Global Chief Growth OfficerWhat We Can Offer You:The anticipated salary range is up to £65k depending on experience30 days holiday allowance plus Bank Holidays.Your Birthday off.Continued learning opportunities.Loyalty holidays - accrue one day extra per anniversary year (up to 5 days).Christmas and New Year shutdown.Access to Private Medical Insurance.Health Cashback plan.Group life assurance scheme.Company pension scheme.Regular socials.Enhanced maternity and paternity leave schemes.Flexible and hybrid working.Bucket list scheme - an opportunity to experience a life dreamEqual Opportunities:At Rise at Seven, we celebrate diversity and are committed to creating an inclusive environment for all employees. xpwpeyx We welcome applications from all suitably qualified candidates regardless of their race, religious beliefs, age, sex, sexual orientation or disability.