Head of Customer Vulnerability
6 days ago
Head of Customer VulnerabilityInterested in this role You can find all the relevant information in the description below.South Staffs WaterSalary £50-60k plus bonus and car allowanceAbout the RoleAs Head of Customer Vulnerability, you’ll design and deliver strategies that make a tangible impact on customers experiencing financial hardship or other vulnerabilities. You’ll lead a dedicated team, build strong partnerships, and champion best practices across the industry. From managing our Priority Services Register to launching affordability programmes and driving community engagement, this is a role where your leadership will directly improve lives.Key ResponsibilitiesShape and deliver our vulnerability strategy and action plan.Lead initiatives to grow and cleanse Priority Services Register data.Launch and manage affordability support programmes.Oversee our Charitable Trust and social tariff processes.Drive community engagement with measurable outcomes.Collaborate with industry partners to share best practices and improve support.Ensure compliance with regulatory requirements and maintain robust reporting.What You’ll NeedSignificant experience in customer vulnerability, regulatory compliance, or related fields.Proven ability to lead teams and deliver complex programmes.Strong analytical skills with a data‑driven approach.Excellent communication and stakeholder engagement skills.Commercial awareness and a passion for social impact.BenefitsFamily‑Friendly Leave: Enhanced maternity, adoption, paternity & shared parental leave, fertility support, and up to 5 paid carer’s days.Financial & Life Assurance: Life assurance cover (role dependent) and a company pension scheme with salary sacrifice options.Health & Wellbeing: Employee Assistance Programme (8 counselling sessions) and 24/7 virtual GP access for you and your dependents.Lifestyle & Perks: Cycle to work scheme and My Premier Benefits discounts, cashback, and vouchers.Professional Development: Hands‑on training and ongoing career development opportunities.Inclusion & Belonging: Active People Networks – disability & neurodiversity, unity+, women’s network, and more.Performance & Recognition: Annual salary review, reward & recognition scheme, and long service awards. xpwpeyx Flexibility & Opportunities: Internal opportunities, secondments, hybrid working (role dependent).#J-18808-Ljbffr
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Head of Customer Vulnerability
6 days ago
Walsall, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other BenefitsLocation: Green Lane, Walsall (with travel to Cambridge and community events)Reports to: Customer Service DirectorDirect Reports: 3Make a Real Difference: Lead Our Customer Vulnerability StrategyAre you passionate about supporting customers who need it most? Do you want to shape initiatives that truly change...
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Head of Customer Vulnerability
5 days ago
Walsall, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other BenefitsLocation: Green Lane, Walsall (with travel to Cambridge and community events)Reports to: Customer Service DirectorDirect Reports: 3Make a Real Difference: Lead Our Customer Vulnerability StrategyAre you passionate about supporting customers who need it most? Do you want to shape initiatives that truly change...
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Head of Customer Vulnerability
6 days ago
Walsall, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other BenefitsLocation: Green Lane, Walsall (with travel to Cambridge and community events)Reports to: Customer Service DirectorDirect Reports: 3Make a Real Difference: Lead Our Customer Vulnerability StrategyAre you passionate about supporting customers who need it most? Do you want to shape initiatives that truly change...
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Head of Customer Vulnerability
4 days ago
Walsall, United Kingdom South Staffs Water Full time £150 - £200£50-60k Plus Car Allowance And Other BenefitsThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Location : Green Lane, Walsall (with travel to Cambridge and community events)Reports to : Customer Service DirectorDirect Reports : 3Make a Real Difference : Lead Our Customer...
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Head of Customer Vulnerability
2 days ago
Walsall, United Kingdom South Staffs Water Full time £150 - £200£50-60k Plus Car Allowance And Other BenefitsThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Location : Green Lane, Walsall (with travel to Cambridge and community events)Reports to : Customer Service DirectorDirect Reports : 3Make a Real Difference : Lead Our Customer...
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Head of Customer Vulnerability
5 days ago
Walsall, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other Benefits Location : Green Lane, Walsall (with travel to Cambridge and community events) Reports to : Customer Service Director Direct Reports : 3 Make a Real Difference : Lead Our Customer Vulnerability Strategy Are you passionate about supporting customers who need it most? Do you want to shape initiatives that truly...
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Head of Customer Vulnerability
1 week ago
Walsall WS PD, United Kingdom South Staffs Water Full time £52,000 - £72,000 per yearHead of Customer Vulnerability£50-60k plus car allowance and other benefitsLocation: Green Lane, Walsall (with travel to Cambridge and community events)Reports to: Customer Service DirectorDirect Reports: 3Make a Real Difference: Lead Our Customer Vulnerability StrategyAre you passionate about supporting customers who need it most? Do you want to shape...
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Head of Customer Vulnerability
4 days ago
Walsall, West Midlands, United Kingdom South Staffs Water Full time50-60k Plus Car Allowance And Other Benefits Green Lane, Walsall (with travel to Cambridge and community events) At South Staffs and Cambridge Water, we’re looking for a visionary Head of Customer Vulnerability to lead our mission of ensuring every customer receives the care and support they deserve. As Head of Customer Vulnerability, you’ll design...
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Head of Customer Vulnerability
4 days ago
Walsall, West Midlands, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other Benefits Location: Green Lane, Walsall (with travel to Cambridge and community events) Reports to: Customer Service Director Direct Reports: 3 Make a Real Difference: Lead Our Customer Vulnerability Strategy Are you passionate about supporting customers who need it most? Do you want to shape initiatives that truly change...
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Head of Customer Vulnerability
4 days ago
Walsall, West Midlands, United Kingdom South Staffs Water Full time£50-60k Plus Car Allowance And Other Benefits Location: Green Lane, Walsall (with travel to Cambridge and community events) Reports to: Customer Service Director Direct Reports: 3 Make a Real Difference: Lead Our Customer Vulnerability Strategy Are you passionate about supporting customers who need it most? Do you want to shape initiatives that truly change...
