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Head of Student Casework
2 weeks ago
Application Deadline: 8 December 2025A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Location: Bath, Somerset - Newton ParkDepartment: Student and Registry ServicesCompensation: Grade 9S - Starting from £58,226 rising to £61,760 per annumDescriptionThis is an exciting opportunity to shape the development of a new Student Casework Unit within Bath Spa’s Student and Registry Services. We are looking for an experienced and strategic leader to create and lead a team responsible for managing complaints, discipline, academic appeals, and academic integrity.About the RoleYou will design and implement innovative policies and procedures for casework management, and work closely with senior leaders to ensure fairness and transparency. You will oversee complex case resolution and ensure all processes are managed efficiently and in line with regulations. You will also undertake detailed reporting and analysis of casework trends and outcomes, using insights to support the University’s commitment to continuous improvement and inform institutional decision‑making.About YouSignificant experience of managing higher education student casework, including complaints, appeals, and misconduct, with the ability to handle complex and sensitive issues and make key decisions on student cases.Proven ability to develop and implement policies and procedures in a higher education environment, working across teams and departments to achieve common goals.Excellent interpersonal, communication, and influencing skills, with experience of building effective relationships with stakeholders at all levels.Demonstrated experience of leading and developing teams, including motivating staff, managing performance, and fostering a collaborative, high‑performing culture.Experience of implementing digital solutions and software into a customer service or casework environment.Experience of working with students or young people from a range of different backgrounds.Strong external networking skills, including active engagement with sector groups, professional bodies, and relevant external networks to inform best practice and keep up to date with sector developments.Additional InformationThe salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.There may be occasions where you are expected to work outside of your normal hours for the purpose of attending conferences, public events, etc.If you would like to have an informal discussion regarding this post, please contact Pearl Slater Academic Registrar on p.slater@bathspa.ac.ukInterview DateWeek commencing 15th December 2025Staff BenefitsGenerous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post‑retirement.Enhanced paid leave – 41 to 46 days depending on the role (Full Time) – more details are available at the staff benefits portal.Family‑friendly policies including hybrid working, flexible work environment, on‑site nursery, and a sector‑leading enhanced maternity scheme.Employee Assistance Programme which offers access to on‑demand GP appointments, wellbeing support and advice, and access to counselling.Transport schemes including Electric Vehicle Scheme and Cycle to Work.Wide range of discounts and financial benefits, accessed through an easy‑to‑use app.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.#J-18808-Ljbffr
