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Associate Director
2 weeks ago
OverviewAssociate Director - Strategy & Performance Transformation - Customer Strategy & Transformation at KPMG UK. The opportunity: KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Location and DetailsLocation: LondonCapability: AdvisoryExperience Level: Senior ManagerType: Full TimeService Line: The Strategy GroupContract type: PermanentResponsibilitiesBuild strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagementsTake day-to-day responsibility for large projects and engagementsContribute significantly to business development and continuation of our services, and in supporting the business development with new client opportunitiesOwn the development of our go-to-market capabilities and alliance relationshipsManage and develop people effectively within our practice and businessProject work will involve working with the client to undertake a range of activities ranging from: proposition and product exploration; channel strategy and front-office operating model redesign; AI servicing transformation design, MVP and execution; customer treatment design and execution; front office and customer data migration (post integration); customer transformation roadmap development; customer innovation centre of excellence standup.Co-ordinate the preparation of deliverables that span multiple workstreams.Develop the answers and challenges to the likely questions and responses of the clientContribute to thought leadership and knowledge management activitiesEnsure that customer strategy and transformation projects or their work-streams within a large wider engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks. Designing future front-office operating modelsDeveloping projects’ Business case and benefits trackingLead the origination of client’s solutions to their challenges in sales and/or service functionsPlay a key role in bidding, winning and delivering of customer transformation engagements of significant size and scopeHelp clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidlySupport the Customer Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clientsBuild and maintain a strong Strategy Group and internal KPMG networkHandle ambiguity and changing client demands effectivelyEnsure the firm's risk management frameworks are adhered toProvide timely feedback and coaching to other team membersIdentify, design and lead critical practice development initiatives, coordinating other members of the teamYour ExperienceSuccessful applicants will demonstrate the following:EssentialSignificant experience within consulting , transformation or product management background with proven track record in delivering multi-phased large scale client engagements, contributing to business development, developing new propositions and managing teams.Have experience of a variety customer centric Transformation or Strategic propositions. You will have been responsible for leading an end-to-end project and delivery team, with associated deliverables, and should be able to demonstrate thisDemonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholdersApplied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insuranceDesirable Have a demonstrable knowledge of innovation methodologies including the use of design methods, including human centred design, and using modern design applicationsExpertise in proposition design , customer or channel strategy development and delivery – from concept to launch. xpwpeyx Has experience of weaving a solution based on AI and emerging technologies from ideation to deliveryExpertise/Technical role requirementsExperience in digital transformationTechnical experience in customer experience and customer treatment design and deliveryStrong understanding of CRM and AI technologies and driving business change and adoption in the use of these in the front officeStrong understanding of the application of agile methodology in both product development and organisational structure redesignExperience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programmeSkillsStrong project management skills including experience in large cross functional and/or cross geographical programmesRun compelling workshops, to extract and challenge information from client SMEs and successfully guides participants through unknown territoriesSolid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues.Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situationsStrong people management skillsStrong attention to detailExcellent facilitation and presentation skillsGood commercial awarenessAbility to rapidly identify issues and propose solutionsAbility to work independently with limited oversightAbility to deliver high quality assignments under time pressureAbility to grow and develop people working for themSeniority levelDirectorEmployment typeFull-timeJob functionResearch, Analyst, and Information TechnologyIndustriesIndustriesBusiness Consulting and Services#J-18808-Ljbffr
