Team Member Experience Manager

Welcome to KFC.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.Join us. Bring it. And together, we can be part of something truly extraordinary.Bringing it to the role.Toreachour ambition of becoming the nation’s favourite fried chicken brand, we knowwe have to invest in the experience of our people, ensuring we have heart-ledand high performing teams who are fuelled by talent and drive our culture; the People Experience team are therefore critical to the success of this. The roleis pivotal in being responsible for designing and implementing initiatives toattract and retain high-performing and engaged talent, ultimately supportingthe growth of our people across KFC UKI.This role will require being in our RSC in Woking 2 days a week.What you’ll doIn this role you will :Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholdersServe as a key thought partner to define the learning and development priorities across the KFC UKI systemDevelop, design and deliver effective training solutions and strategies to build and enhance restaurant capabilityPartner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needsProvide leadership and partner with stakeholders to identify competency gaps impacting their ability to deliver business results across restaurants and, understand what competencies will be needed in their ‘future state,’Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it deliversPartner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.Work closely with the global training team to develop and maintain globally applicable training content.Lead the design, ownership and management of Yum’s Leadership Development CurriculumEffectively and proactively manage a Learning & Development budgetParticipate in additional projects for the broader People & Culture team to meet business needsWhat we’d love from youAbout youBe comfortable working within ambiguity. We’re designing the organisation of the future, so you’ll need to have a keen eye for new and emerging thinkingBe highly collaborative, as you’ll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environmentDemonstrate rigour, use evidence-based decision making and deploy co-creative techniques to ensure change is fully adopted and sustainableBe a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockersHave strong analytical and problem-solving abilities, with the ability to use data to drive decision-making to build and measure program effectivenessExperienceDemonstrates a proven track record of successfully leading a teamExperience of content design and seamless implementation.Familiar with working in a fast paced retail (or similar) guest centred operations role with the ability to react to the ever evolving world of L&D.DesirableBrings valuable experience in applying learning and instructional design methodologies.Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.Be Original.At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference and have fun.Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.You’ll work with colleagues who all bring their originality to the table : their energy, spirit and sizzle and make every day high flyin’ and high fryin’.As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.Buckets of BenefitsA career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including :Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.Generous pension with up to 11% company contribution.‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).You can buy or sell up to 5 extra days of your core annual leave allowance each year.After 5 years’ service, annual holiday allowance increases to 30 days.Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.Wellness – We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1 : 1 Mental Health coaching sessions with our partner Sanctus.Private healthcare , including access to Digital GP, with the option to increase to include family cover. Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.Study Support may be available for job-related qualifications.Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.Our Commitment to YouOur customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community.To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.Neurodiverse? Our accessibility toolbar can support you when you apply.Ready to apply?If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.Don’t tick all the boxes? xpwpeyx Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.#J-18808-Ljbffr