Head of SAP Support Services
5 days ago
About the RoleRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships.As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution of incidents and service requests, and continuously improving service delivery. You will also act as Service Delivery Manager for key customers and Account Manager for selected clients, building strong relationships and ensuring their SAP systems are optimised to meet business needs.Key ResponsibilitiesLead and manage the SAP Support Centre team, including application and technical specialists.Own the delivery of SAP support services across public cloud, private cloud, any-premise and on-premise.Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements.Act as Account Manager for assigned customers, developing strong relationships and identifying opportunities for added value.Oversee incident, problem, change, and release management processes.Ensure continual service improvement through monitoring, reporting, and feedback.Drive knowledge sharing and skills development within the support team.Collaborate with sales, consulting, and project teams to ensure seamless customer experience.Skills & ExperienceProven experience in managing SAP application and technical support services.Strong knowledge of SAP S/4HANA (cloud and on-premise) and SAP ECC environments.Demonstrated leadership skills with experience managing support teams.Customer-focused mindset with strong service delivery and account management expertise.Excellent communication, stakeholder management, and problem-solving skills.ITIL knowledge or certification desirable.Why Join Us?Lead a high-performing SAP support organisation with a strong customer base.Opportunity to shape the future of SAP support services across multiple environments. xpwpeyx Collaborative and supportive company culture.
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Head of SAP Support Services
7 days ago
Reading, United Kingdom Birchman Full timeBirchman Reading, England, United Kingdom Head of SAP Support Services About The Role Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving...
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Head of SAP Support Services
2 weeks ago
Reading, United Kingdom Birchman Group Ltd. Full time £200About the RoleRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth...
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Head of SAP Support Services
5 days ago
Reading, United Kingdom Birchman Full time £200Birchman Reading, England, United KingdomIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Head of SAP Support ServicesAbout The RoleDue to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our...
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Head of SAP Support Services
2 weeks ago
Reading, United Kingdom Birchman Full time £200Birchman Reading, England, United KingdomIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Head of SAP Support ServicesAbout The RoleDue to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our...
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Head of SAP Support Services
1 week ago
Reading, Reading, United Kingdom Birchman Full time £60,000 - £120,000 per yearAbout The RoleDue to retirement, we are seeking an experiencedHead of SAP Support Servicesto lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships.As the...
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Head of SAP Support Services
1 week ago
Reading, Reading, United Kingdom Birchman Solutions Limited Full time £100,000 - £150,000 per yearAbout the RoleDue to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships.As...
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SAP Support Leader: Service Delivery
5 days ago
Reading, United Kingdom Birchman Group Ltd. Full time £200A leading SAP support provider in the UK is seeking an experienced Head of SAP Support Services.Please ensure you read the below overview and requirements for this employment opportunity completely.You will lead the SAP Support Centre, ensuring exceptional support and customer satisfaction.Responsibilities include managing support teams, overseeing service...
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Head of HV/SAP
3 weeks ago
Reading, United Kingdom Astute People Full timeAstute's Renewables team is partnering with an Operations & Maintenance specialist responsible for the management of utility-scale, ground-mounted solar PV assets across the UK and Europe. We are recruiting for a Head of HV / Senior Authorised Person (SAP) to provide technical leadership and oversight of all high-voltage operations, ensuring the safe,...
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Head of HV/SAP
1 week ago
Reading, United Kingdom Astute People Full timeAstute's Renewables team is partnering with an Operations & Maintenance specialist responsible for the management of utility-scale, ground-mounted solar PV assets across the UK and Europe. We are recruiting for a Head of HV / Senior Authorised Person (SAP) to provide technical leadership and oversight of all high-voltage operations, ensuring the safe,...
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SAP Support Leader: Service Delivery
2 weeks ago
Reading, United Kingdom Birchman Group Ltd. Full time £200A leading SAP support provider in the UK is seeking an experienced Head of SAP Support Services.Please ensure you read the below overview and requirements for this employment opportunity completely.You will lead the SAP Support Centre, ensuring exceptional support and customer satisfaction.Responsibilities include managing support teams, overseeing service...
