Global Head of Delivery

About UsThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.Your MissionWe are seeking an accomplished Global Head of Delivery & PMO to lead the global delivery, professional services, and project management functions at Hawk.This role is central to how Hawk delivers value to its customers – ensuring every implementation, project, and professional service engagement is executed with precision, predictability, and excellence. You will shape and scale the operating model and vision for enterprise and mid-market delivery, building the foundation for a world-class function that drives customer outcomes and sustainable growth.Key ResponsibilitiesDelivery LeadershipOwn the end-to-end delivery of Hawk’s platform implementations globally across enterprise and mid-market segments.Define and embed a consistent delivery methodology that balances rigor, agility, and customer centricity.Ensure successful handover from Sales/Pre-Sales into Delivery and from Delivery into steady-state Customer Success.Partner with Technology, Product, and Customer Success leadership to drive alignment on scope, timelines, and customer outcomes.Professional Services DevelopmentIn partnership with Hawk leadership, build and lead a scalable Professional Services function, offering high-value consulting, configuration, rule optimization, analytics, and training.Develop standard service offerings, pricing models, and delivery playbooks to drive utilization, profitability, and customer satisfaction.Identify opportunities for service-led revenue growth and differentiation in partnership with GTM and Finance teams.PMO & GovernanceEstablish and lead a central PMO to bring discipline, visibility, and predictability to all customer-facing projects.Develop Hawk’s delivery governance framework, including project tracking, risk management, resource planning, and executive reporting.Create and own KPIs for project delivery health, time-to-value, profitability, and CSAT.Operational ExcellenceChampion operational efficiency through data-driven decision-making, tooling, and process automation.Introduce delivery dashboards, templates, and best practices to enable consistent execution across all regions.Work closely with Customer Success and Support to ensure seamless incident, change, and enhancement management within ongoing projects.Leadership & CollaborationBuild and lead a high-performing global team of Delivery Managers, Project Managers, and Professional Services Consultants.Foster a culture of accountability, transparency, and continuous improvement.Act as a key member of the extended CS & Delivery leadership team, representing delivery operations in cross-functional strategy discussions.Your Profile10+ years of experience in delivery or professional services leadership roles within enterprise SaaS, ideally in RegTech, FinCrime, or adjacent compliance technology domains.Proven ability to build or scale delivery and PMO functions across multiple regions.Strong understanding of software implementation lifecycles, customer onboarding, and enterprise project governance.Track record of improving time-to-value, customer satisfaction, and delivery profitability.Exceptional communication and stakeholder management skills. Able to influence across executive, technical, and customer teams.Deep operational mindset with a hands-on approach to process design, measurement, and improvement.Experience leading cross-functional teams and implementing scalable methodologies (e.g. PMI, Agile, PRINCE2 adapted for SaaS delivery). xpwpeyx Passion for building structure and excellence in complex, fast-moving environments.