Second Nature Health Coaching Quality Lead

Second Nature Health Coaching Quality LeadExperienced HCPC-registered dietitian with a passion for excellence in health coaching and a drive to elevate health behaviour change. At Second Nature, we\'re on a mission to eradicate type 2 diabetes and obesity by delivering world-class health coaching that transforms lives. As our Coaching Quality Lead, you\'ll oversee the quality and consistency of coaching delivery across all programmes, ensuring every member experience meets high standards for compassion, evidence-based practice, and impact.All candidates should make sure to read the following job description and information carefully before applying.What you\'ll do day to dayCoach review and feedback: Regularly review the work of our team of health coaches (nutritionists and dietitians) using internal quality tools, member feedback, and behavioral data to assess coaching effectiveness.Continuous development: Deliver clear, constructive, and supportive feedback to individual coaches to foster growth, strengthen skills, and maintain exceptional standards across all programmes.Coaching insights & training: Analyse coaching quality data to identify key trends and feed insights into training and development initiatives to ensure continuous improvement.Quality leadership: Line-manage and mentor the Coaching Quality Specialist, supporting their growth and ensuring alignment in quality processes and standards.Innovation & improvement: Lead the ongoing evolution of how we measure and enhance coaching quality—developing innovative tools, frameworks, and processes to support scalable excellence.Collaborate cross-functionally: Work with Health Coach Managers, Product, Engineering, NHS, and Partnerships teams to embed quality insights into programme design and delivery.Stay connected to members: Maintain a small digital coaching caseload to stay grounded in member experience and keep clinical and coaching skills fresh.What we\'re looking forHCPC-registered dietitian with extensive experience in digital or behaviour-change coaching (NLP and CBT models)Experience delivering or overseeing programmes involving weight-loss medications, ensuring safe, effective, compassionate member supportProven ability to give impactful feedback and support others\' professional growthAnalytical thinker who can translate coaching data into meaningful insightsExcellent communication skills — able to balance empathy, clarity, and accountabilityCreative problem solver who enjoys improving systems and processes to drive quality at scaleResilient, proactive, and growth-oriented mindset; thrives in a fast-paced environmentStrong at managing multiple priorities while maintaining high standardsCollaborative and independent, able to take ownership while building alignment across teamsTech competence and comfort working with a laptop all dayPassionate about health, wellbeing, and making a measurable differenceAvailable to work 5 days per week (Monday to Friday), 40 hours per weekWe embrace a hybrid working model to offer flexibility and balance.London-based team members: 1-2 days in the office each weekRemote team members: monthly visits to LondonThis structure gives you the best of both worlds—meaningful in-person collaboration and the flexibility to work remotely.The companyObesity is a global epidemic; in the UK, we spend £9 billion a year on diseases like type 2 diabetes. Our mission is to eradicate the global epidemic of chronic lifestyle diseases through sustained lifestyle and habit change. xpwpeyx Our habit-change programme is delivered digitally via mobile and web apps and helps people lose weight and reduce risk of serious conditions such as type 2 diabetes and heart disease.Positive impact: we\'ve helped over 250,000 peopleTrustpilot rating: excellent from thousands of membersCommissioned by NHS and leading health insurer Vitality HealthGLP-1 medication-assisted weight loss programmes with NICE approvalTo apply, please complete the application form and attach your CV.BenefitsMission-driven, forward-thinking team redefining health behaviour changeOwnership over coaching growth across programmes (NHS and consumer)Smart, supportive colleagues who care about impactBalance strategic influence with hands-on coaching connectionFlexible working hours and autonomy over workloadCPD budget of £200/year plus protected CPD timeQuarterly company meet-upsSalary sacrifice and cycle-to-work schemes#J-18808-Ljbffr