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Regional Operations Director
2 weeks ago
Regional Operations Director - South WestAt IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.Please make an application promptly if you are a good match for this role due to high levels of interest.Reporting to the UK Chief Operating Officer, this role is responsible for supporting the operational management of the region, with a strong focus on fostering a high-performance culture and delivering strategic organic growth.The role leads and empowers Area Directors to drive business growth, deliver outstanding clinical outcomes, and ensure an exceptional client experience across clinics. A key focus is on building an engaging and high-performing environment while meeting financial objectives.As a visible and influential leader, this role champions the vision, values, and leadership behaviours of IVC Evidensia, ensuring they are consistently reflected across all aspects of regional operations.This role will be supporting IVC Region 5 – South West including South Wales.Key Accountabilities/Responsibilities:Strategic LeadershipDevelop and deliver a long-term regional strategy for organic growth and operational excellence.Ensure that the team are set up with a high-performance culture, delivering effective communication between ADs and the UK Operations senior leadership team.Chair regional meetings to drive performance, share best practices, and cascade group-level initiatives.Set region-level KPIs and benchmarks; hold ADs accountable for area financial performance.Create investment business cases for capital projects and present to the UK Investment Committee.Work with the Regional Finance Business Partner to report on performance and support budget processes.People & CultureProvide active line management, development support, and regular feedback to ADs.Mentor and coach ADs, ensuring they have the leadership skills to optimise practice performance.Work closely with the Regional HR Business Partner to create a robust people plan, focusing on recruitment, retention, and maximising engagement.Support ADs and practices with people management, ensuring group HR policies are respected.Clinical & Compliance OversightOversee clinical performance against objectives set by the UK Medical Director and/or Group Medical Board.Ensure ADs hold Clinic leaders accountable for operational, financial, and clinical performance alongside client experiencePromote compliance with regulatory standards and group policies across all practices.Client ExperienceFoster a culture of proactive client engagement and retention through PHC and Future appointment bookings, optimising diary management all whilst embedding the importance of preventative careLead initiatives to raise the bar on client service, strive for continuous improvement, promote innovation and best practice sharing across the network.Monitor and improve client experience KPIs such as Net Promoter Score (NPS), complaint resolution timelines, and service consistency. Use dashboards and scorecards to identify trends and lead targeted interventionsBusiness DevelopmentSupport business development and organic growth by collaborating with our marketing department and encouraging proactive management by ADs.Evaluate and sign off on out-of-budget recruitment requests from ADs.Work collaboratively with central support functions, holding them to account for the support service levels provided to our ClinicsChange Leadership, Transformation & Performance managementLead and support transformation initiatives, including digital self-service, AI adoption, and continuous improvement programmes.Drive implementation of new service offerings and clinical strategies, supporting innovation and operational efficiency.Performance ManagementEmbed robust performance management routines: Lead regular reviews using balanced scorecard metrics, P&L and dashboards, ensuring Area Directors are accountable for financial, operational, and client experience KPIs, and drive targeted interventions for continuous improvement.Champion leadership behaviours and culture: Model and promote the Group’s vision, values, and leadership behaviours, fostering resilience, adaptability, and proactive engagement across all teams, and ensure feedback and development conversations are part of everyday practice.Drive leadership development and succession: Mentor and coach Area Directors, support structured leadership development and succession planning, and ensure every clinic is working within the Leadership frameworkExperience/Qualifications:Strategic thinker with strong communication and coaching abilitiesHigh emotional intelligence and persuasive influenceAnalytical problem-solver and creative decision-makerProven leader and team builder with a positive, proactive approachExpert level knowledge of Finance, HR, Marketing, Health & SafetyPreferably experienced in the veterinary or healthcare sectorFollowing receipt of your application, you will be contacted by one of our experienced hire recruitment team.As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.What We Offer:At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit fromWork-life balance26 days annual leaveCycle to Work schemeInitiatives focused on employee wellbeingPensionDiscretionary BonusDiscounted staff pet careFree Parking available at Head OfficeAt IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.IVC Evidensia UKIVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United KingdomAt IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.Any questions before applying? xpwpeyx Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions you have before applying for this role.#J-18808-Ljbffr
