Head of Ad Ops

Job DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.We’re hiring a Head of Ad Operations on a permanent basis from any of our UK offices working on a very flexible Hybrid basis.Role PurposeIn this role you will be responsible for leading the Ad Operations team at dentsu. Ad Operations plays an essential role for our clients, ensuring that their digital campaigns are configured, tagged and trafficked effectively to ensure seamless ad delivery and optimised performance. We also ensure that dentsu’s ad‑serving technology is maintained to the highest possible standard, providing consistent and actionable data across all digital activities. From onboarding through the campaign cycle, we support digital activation with technical assistance and optimisations. As well as campaign set‑up & trafficking our services include floodlight and third‑party tag management, taxonomy management, and tech stack integration.Key ResponsibilitiesOperationalOversee the Ad Operations team and taking accountability for consistent high quality delivery of this function for our clientsEnsure that the team remain future fit and delivering to the highest possible industry standards, as well as consistently following our best practice processesIdentify opportunities for increased operational efficiencies within the team and initiate improvements as requiredTake the lead maximising the output of and diversifying the offering our Offshore Ad Ops teamSet, maintaining & evolving business‑optimised SLASAct as senior point of escalation for Ad Operations‑related client challengesWork closely with other Data & Technology & Central Operations teams where required to ensure an aligned experience for our clientsClient & CommercialMaintain a comprehensive & concise annual forecast of Ad Operations revenue and FTE commitments across our client portfolioManage adherence to FTE commitments for our clientsRegularly analyse timesheet data to ensure the teams resource is being deployed effectively & profitabilityAccurately calculate resource and technology costs for all new business pitches to ensure that the business remains profitable for the Ad Operations departmentActively contribute towards new business pitches where requiredTake ownership of development & delivery of agreed statements of work for our Ad Ops clientsLead client onboarding and transition plans for Ad Ops clientsProductDevelop & maintain Ad Operations product collateral which can be easily understood by key business stakeholders & clientsWork to ensure understanding & awareness of core Ad Operations products across the business including SLAs, Tech Costs & Service ModelsContinue to evolve our Ad Operations suite of services & commercial modelContribute towards revenue growth via diversification & awareness‑driving of new Ad Operations products & servicesAct as senior subject matter expert for the Ad Operations product & related‑servicesDemonstrate strong thought leadership by sharing useful & compelling insight on Ad Ops across our businessPeopleEnsure that the Ad Operations team have appropriate and ambitious career development plans set and maintained, and have access to required trainingEnsure that the team have regular catch ups in place with their line managerMaintain continuous standards from all of the team including onshoreFoster & maintain a high standard of working partnerships with senior stakeholders across the businessThe Ad Operations team are part of dentsu digital and you will report into the dentsu digital Senior Leadership Team.Skills/QualificationsExcellent technical knowledge in key technologies such as Google Campaign ManagerA subject matter expert in tag management solutionsA subject matter expert in tech stacks and their connections to activation platforms (Google, Adobe, Salesforce)An in‑depth understanding of Ad Server technologyExcellent understanding of Ad Operations product & processesA strong understanding of the challenges clients are trying to solve with Ad OperationsProficient in Microsoft Office softwareA high‑level understanding of the digital media landscapeA strong sense of organisation & time managementThe ability to communicate concisely and effectively with senior stakeholdersEffective professional relationship building skillsA strong people manager with the ability to develop & motivate a large teamExcellent written, spoken & presentation skillsStrong commercial understandingExcellent analytical & problem solving skillsWhat we offerThis is a permanent role and can be based from our UK offices in either London or Manchester and will be on a hybrid working basis.As well as a competitive salary, you’ll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)Inclusion and DiversityAt dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.LocationLondonBrandDentsu MediaTime TypeFull timeContract TypePermanent#J-18808-Ljbffr