Chief Operating Officer

7 days ago


Manchester, United Kingdom Page Executive Full time £200

OverviewMake your application after reading the following skill and qualification requirements for this position.Great leadership opportunity to lead all Group operationsFantastic strategic leadership opportunityAbout Our ClientAbout Our ClientThe company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.Job DescriptionAs Chief Operating Officer, the responsibilities will include:Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.Drive improvements in customer experience, SLA performance, and operational KPIs.Build scalable, standardised processes and implement 24/7 proactive support capabilities.Develop and mentor operational leaders, fostering a high-performance, customer-first culture.Oversee large and complex project delivery, systems optimisation, and geographic expansion.Partner with Sales to ensure operational excellence supports growth and customer trust.Lead M&A integration.Align operations to ensure scalability and EBITDA growth.Ensure compliance with regulatory standards.The Successful ApplicantThe successful Chief Operating Officer should have:Proven track record as COO or Operations Director in telecoms, network services, or MSP.Experience leading large operational teams (100+ staff).Deep understanding of network services and managed service delivery.Demonstrated success in scaling operations and leading transformation.A background delivering complex projects.Strong commercial acumen and data-driven decision-making.Skilled in process design, automation, and performance management.Experience in PE-backed businesses, preferably with exit experience.An understanding of regulatory and compliance requirements in the industry.Has an ability to report to their Manchester office weekly. xpwpeyx Excellent stakeholder management and customer relationship skills.What\'s on OfferA competitive base and benefits package#J-18808-Ljbffr


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