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PBWM UK Chief Operating Officer

2 weeks ago

Westminster, United Kingdom Barclays Bank Plc Full time £150 - £200

OverviewAs Director, Private Bank Wealth Management UK, you will support the delivery of the UK PBWM strategy and operational excellence. You will work closely with senior stakeholders to drive business performance, ensure robust and scalable operations, and deliver exceptional client and colleague experiences. You will help shape and execute the vision for PBWM UK, focusing on growth, efficiency, compliance, and cultural transformation.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.ResponsibilitiesOperational Leadership: Support the PBWM UK & Crown Dependencies COO in managing day-to-day operations and process optimisation across the Private Bank & Wealth Management UK platform. Drive cost budgeting, headcount management, and business continuity.Strategy Execution: Contribute to the design and delivery of the UK PBWM strategy, supporting business growth and transformation initiatives.Client Journey Ownership: Champion a client‑focused approach, overseeing key processes such as onboarding, investments, credit, and digital journeys to ensure seamless and innovative experiences.Change & Transformation: Drive continuous improvement and efficiency gains, collaborating with cross‑functional teams to implement business process enhancements and digital solutions.Risk & Compliance: Ensure all activities are conducted in full compliance with local regulations and group policies, embedding risk management and conduct considerations in daily operations.Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including business heads, support functions, auditors, and regulators.People Leadership: Develop and nurture talent within the team, fostering a culture of inclusion, collaboration, and high performance.Platform Strategy & Change Agenda: Drive platform strategy, seeking innovative solutions to differentiate, streamline, and de‑risk the platform, directly contributing to client experience, banker efficiency, and regulatory risk reduction.KPIs & Data Monitoring: Use KPIs and data to monitor and measure platform effectiveness and change improvements.Governance & Performance Reporting: Manage, report, and represent platform performance at relevant governance forums.External & Internal Stakeholder Management: Include regulators, senior leaders, client‑facing colleagues, and infrastructure partners.Guidance & Coaching: Provide guidance, coaching, and support to improve colleagues’ delivery quality.Qualifications & ExperienceDirector Expectations: Manage a business function with strategic initiatives, contribute to policy and procedures, and influence decisions outside the function. Lead large teams or act as deep technical expert. Provide expert advice to senior functional management and committees.Private Bank COO Experience: Proven track record in a financial services institution in the capacity of COO, ideally in the Private Bank space.Large Scale Bank Change Experience: Strong change mindset to drive business growth in a large‑scale, legacy banking set‑up.Catalyst for Cultural Transformation: Drive process optimisation, efficiency gains, and embed a continuous improvement mindset across the organisation.Leadership, Stakeholder & Team Management: Manage front‑office bankers and senior stakeholders, establish high‑performing teams, and demonstrate self‑motivation and a collegiate, team‑oriented approach.Strategic & Commercial Acumen: Structured thinker and communicator with appreciation for political sensitivity, able to design and execute strategy, manage cost budgeting, and control.Risk Management & Regulatory Compliance: Ability to manage risk and controls, ensuring compliance with group policies and regulatory requirements, embedding conduct considerations in daily operations.All colleagues will be expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.#J-18808-Ljbffr