Program Management Graduate

About Our TeamTikTok Shop Governance and Experience (GNE) is a global, mission-driven team dedicated to making our marketplace safe, fair, and intuitive for users, sellers, and creators around the world. We shape trust policies, build smart systems, develop strategies to prevent bad actors, and design seamless and secure user journeys that impact millions every day.If you want to know about the requirements for this role, read on for all the relevant information.We are looking for passionate, curious talents who care deeply about user experience and are ready to tackle complex, high-stakes challenges. If you want to join a team where your ideas matter, your work makes a real difference, and learning never stops, come help us build the future of e-commerce, one meaningful experience at a time.2026 Graduate OpportunityWe are hiring graduates for 2026. You will have the opportunity to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.Application InformationSuccessful candidates must be able to commit to an onboarding date by the end of 2026.Please clearly state your availability and graduation date in your resume.Candidates can apply to a maximum of two positions and will be considered in the order of application. The application limit applies to ByteDance and its affiliates globally.Applications are reviewed on a rolling basis; early applications are encouraged.What Makes Our Graduate Track UniqueOur graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while building cross-domain contextual understanding. You will begin with a hands-on immersion in your team, working on meaningful projects that build strong foundations. Within your first year, you will rotate into carefully selected cross-functional teams to broaden your perspective, sharpen problem-solving skills, and prepare for future leadership.This is not a generic rotation program. Each rotation’s duration and pathway is thoughtfully curated to help you connect the dots across business areas, grow strategically, and build the versatility needed to lead in an evolving business environment.You Will Get ToGo deep and go broad — develop cross-functional agility and understanding to adapt to evolving markets and accelerate growth.Solve real problems with global impact — contribute to projects that affect millions of users and sellers.Build what does not exist yet — shape new systems, processes, and policies in a fast-scaling business.Role OverviewThis is a unique opportunity to join TikTok Shop as a graduate hire within the Governance & Experience (GNE) team in the EMEA region. You will embark on a customized rotation program designed to accelerate your learning, expand cross-functional exposure, and help you build the skills to become a future leader in e-commerce operations and trust management. You will gain hands-on experience across multiple teams — such as Policy & Governance and Customer Experience & Service Delivery — with each rotation chosen to broaden your domain expertise and strengthen your problem-solving abilities.Examples of What You Will Work OnConduct research and analysis to identify experience gaps and propose solutions that improve trust and safety for users, sellers, or creators.Support the design of new governance policies or user journey improvements in response to emerging risks.Assist in developing scalable processes to enhance seller support, compliance monitoring, or service quality.Work with cross-functional teams to deliver operational improvements, drive metric performance, and track impact through data.Participate in the rollout of global initiatives across regional markets with localization for EMEA.QualificationsMinimum QualificationsFinal year student (graduating in 2026) or recent graduate with less than 1 year of work experience, majoring in Business, Economics, Engineering, Data Science, Law, Intellectual Property, or related fields with strong academic performance.Strong analytical skills — comfortable working with data to uncover insights and drive decisions.User-first thinking — able to understand and anticipate users’ needs to build better experiences.Drive and adaptability — thrive in fast-paced environments and navigate change with agility.Curiosity and creativity — adept at turning ideas into actionable strategies and exploring innovative approaches.Preferred QualificationsFamiliarity with data tools (e.g., Excel, SQL, Python, or data visualization platforms).Experience working in a multicultural environment or with international stakeholders.Additional language skills, especially European or Middle Eastern languages.About TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok’s mission. Our innovative product helps people authentically express themselves, discover, and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. We are resilient and embrace challenges. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe — and so does our workplace. xpwpeyx To inspire creativity and bring joy, we celebrate diverse voices and strive to create an environment that reflects the many communities we serve. We are passionate about this and hope you are too.#J-18808-Ljbffr