Loan Agency Operations Manager

Up to £95,000 | Hybrid Working | London About the Role We're seeking a Senior Loans Agency Operations professional to join our clients team in a Vice President capacity working 2 days a week in the office and 3 from home.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions.You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery.Key Responsibilities Strategic Leadership & Team Management Support the Director of Loan Agency Administration in delivering strategic objectives for the function Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards As a member of the Leadership Team, drive consistency in operating standards across Operations Take an active lead in the Operations change strategy, demonstrating commitment through delivery Promote an inclusive, collaborative culture that breaks down silos and enhances team performance Operational Excellence & BAU Management Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent Process primary and secondary trades with accuracy and efficiency Monitor the group email inbox and ensure swift resolution of queries Ensure nostro outstandings are tightly controlled and reconciled Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director Stakeholder Management & Communication Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements Maintain robust links with internal teams and demonstrate proactive problem-solving Process Improvement & Systems Enhancement Ensure adherence to key performance indicators and Quality Assurance standards Work closely with technology teams to establish required system enhancements Drive prioritisation and plan/manage change initiatives for the function Assist with projects and ad hoc tasks that advance the capabilities and scope of the team Contribute to departmental reporting and internal controls preparation What We're Looking For Essential Qualifications & Experience Demonstrable leadership experience in loan operations Detailed knowledge of loan products and comprehensive understanding of loan documentation Proven customer-centric career experience in banking or financial services Experience working as Loan Agent on syndicated facilities Key Skills & Competencies Excellent organisational and time management abilities Outstanding communication skills for engaging with senior stakeholders Demonstrable ability to innovate, support change, and problem-solve effectively Collaborative nature with a track record of contributing to successful team performance Ability to work independently whilst maintaining robust team connections Proactive approach to identifying and resolving issues Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) Leadership Qualities Proven ability to supervise teams and drive performance Strategic mindset with operational delivery focus Commitment to fostering an inclusive, high-performing culture Change management experience and ability to lead transformation initiatives What We Offer Competitive Package Salary up to £95,000 Hybrid working arrangement 2 days a week in office & 3 working from home. xpwpeyx Leadership role within a global financial institution Opportunity to shape operational strategy and drive meaningful change Professional Development Work alongside senior leadership in a strategic capacity Exposure to complex, high-value loan transactions across multiple jurisdictions Lead process improvement and technology enhancement initiatives Develop your leadership capabilities in a dynamic environment Additional Information Candidates must have the right to work in the UK without requiring sponsorship.d02fcfcb-6df4-40ee-95cf-3eb059ce3173