Head of Customer Experience

2 weeks ago

London, United Kingdom Brackenberry Full time £125 - £150

SummaryMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.The Head of Customer Experience & Resident Support will provide strategic and operational leadership for Haringey Council’s customer front door, a dynamic multi‑channel, multi‑site service supporting residents via phone, face‑to‑face, digital and social media channels. This pivotal role is responsible for transforming and improving customer services, ensuring a preventative, holistic and right‑first‑time approach that empowers residents, enhances digital access and delivers outstanding outcomes.ResponsibilitiesLead the design and delivery of a new operating model and brand for Customer Services.Develop and implement a long‑term vision for customer experience and resident support aligned with corporate priorities.Manage multi‑channel service delivery (phone, digital, face‑to‑face, social media) ensuring efficiency and quality.Design customer journeys and service pathways in collaboration with service heads across the council.Lead digital transformation initiatives that promote self‑service channel shift and automation.RequirementsProven experience leading a large, complex customer‑facing operational service ideally in a public sector context.Strong strategic and change leadership skills with experience of designing and delivering new operating models.Demonstrable budget management experience with a track record of achieving savings and financial control.Excellent people‑management skills with the ability to inspire, support and develop teams.Strong analytical and data‑interpretation skills translating insight into action.Effective communicator able to influence at all levels and manage challenging stakeholders.Experience delivering digital transformation and using technology to improve customer outcomes.A deep commitment to resident‑centred service design and equality of access.Right to work in the UK and a basic DBS check.Additional InformationImmediate availability is required. The position is on a 2.5‑month contract with potential extension at the client’s discretion.Rate of pay: £41.48 – £57.27 per hour.We are an equal opportunity employer committed to equality in the workplace.#J-18808-Ljbffr

  • Head of Customer Experience

    3 weeks ago

    London, United Kingdom Hamilton Woods Full time

    Head of Customer Experience Fixed Term Contract 6 Months £70,000+ Kent Hamilton Woods Associates are currently recruiting for a Head of Customer Experience to oversee the Customer Service centre including the complaints department, on a fixed term contract for 6 months with the view to lead to a permanent position. Duties and Responsibilities of the Head of...

  • Head of Customer Experience

    6 days ago

    London, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Haringey to assist with the appointment of a Head of Customer Experience on a 2.5-month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 41.48 - 57.27 per hour Summary: The Head of Customer Experience & Resident Support will provide...

  • Head of Customer Experience

    4 days ago

    London, United Kingdom Evelyn Partners Full time

    **Company Description** For over 180 years, **Evelyn Partners** has been a leading force in UK wealth management and professional services. Our legacy is built on a commitment to helping individuals and businesses achieve their financial aspirations. We believe that expert financial guidance should be accessible to all, and we’re dedicated to making that a...

  • Head of Customer Experience

    2 weeks ago

    London, United Kingdom Live Nation Full time £125 - £150

    Job Summary :Check out the role overview below If you are confident you have got the right skills and experience, apply today.Company: Live Nation UK and IrelandDepartment: Customer ExperienceLocation: Farringdon London with some UK travelReports to: Customer Experience DirectorWorking Hours: Full timeJob Type: PermanentRole DescriptionWe are seeking a...

  • Neur Head of Customer Experience

    1 week ago

    London, United Kingdom Allianz Trade Full time

    **NEUR Head of Customer Experience** **Introduction** The Head of Customer Experience plays a pivotal role in steering customer experience and customer service within the Northern European region. Key aspects of this role include fostering collaboration and influencing best-practice adoption across local teams, advocating for regional and local priorities...

  • Head of Customer Experience

    3 weeks ago

    london, United Kingdom Broadgate Full time

    Head of Customer/Client Experience Scotland, open to multiple locations Are you a dynamic, data-driven, and relationship-focused Client Experience expert, looking to shape and deliver a world-class customer journey that drives loyalty, satisfaction, and long-term value? My client, a fast-growing professional services firm in Scotland, has created a new role...

  • Head of Customer Experience Management

    2 weeks ago

    London, United Kingdom QA Ltd Full time

    **Role: Head of Experience Management** **Home Office: London, Swindon or Slough (Hybrid working)** We are currently looking for a Head of Experience Management (Customer, Learner, Apprentice and Internal customer experience). This comes with perfect timing as we are reviewing our end to end processes, digital learner and customer interfaces, Learning...

  • Head of Food

    13 hours ago

    London SE GP, United Kingdom Gamepath Experience Full time

    The Path Entertainment Group are looking for an experienced and ambitious Head of Food and Beverage, to support the General Managers operating our London attractions and help develop new and emerging concepts. We are looking for someone who considers themselves to be driven and creative with natural business acumen and an entrepreneurial spirit.This role...

  • Head of Customer Experience

    1 day ago

    London, United Kingdom Pacific Coast Marine Windshields Full time £150 - £200

    A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function.Is this your next job Read the full description below to find out, and do not hesitate to make an application.You will lead the team in delivering exceptional experiences and ensure the customer journey exceeds expectations.The ideal candidate...

  • Head of Coffee

    25 minutes ago

    London, United Kingdom Head Office Full time

    **ABOUT US** BVC Group is a leading hospitality company, home to renowned brands such as NAC, Le Cafe NAC, 74 Duke, Crème, and Supernova. We are committed to delivering exceptional guest experiences, with high-quality food, beverage, and service in vibrant, welcoming spaces. Coffee is at the heart of our operation, and we are passionate about crafting...