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Join to apply for the Head of Design (Portfolios) CX role at Sky.Increase your chances of an interview by reading the following overview of this role before making an application.With 24 million customers in six countries, you will help shape the digital experience that powers Sky’s media and entertainment brand. As Head of Design in the Digital Customer Experience team, you’ll craft world‑class customer journeys, build a thriving design culture, and partner with Product, Technology, and CX to transform the Sky.com website and My Sky app.Reporting to the Director of Digital Experience, you will sit at the heart of our Customer Experience Centre of Excellence, contributing to CX strategy across the UK and Ireland.What you’ll doLead and scale a multi‑disciplinary design team including Product Designers & Content Designers, driving strategic transformation and delivering world‑class, evidence‑based, inclusive digital experiences across web and native platforms.Define the vision for team growth and foster a culture that attracts, nurtures and retains top‑tier design talent.Own the digital CX strategy for your portfolios, elevate design standards across visual, content, and architecture, and lead the evolution of Sky design system for consistency and scalability.Embed behavioural insights and user research into every decision, ensuring customer needs are at the heart of design, strategy, and delivery.Partner with senior leaders across Product, Tech, and CX to shape long‑term plans, secure executive buy‑in, and scale experience maturity organisation‑wide.Define and monitor CX KPIs, streamline workflows, integrate AI and data tools, and ensure delivery accountability across all design outputs.What you’ll bringProven track record of leading large, multi‑disciplinary teams to deliver world‑class, award‑winning digital products and services across web and native platforms.Strong experience shaping strategy at executive level through compelling design rationale, vision storytelling, and data‑driven recommendations.Advanced expertise in Figma, with proven ability to utilise & scale large design systems across complex digital ecosystems, and deep understanding of embedding research & data into design and product strategy via tools such as UserTesting, Contentsquare, and Adobe Analytics.Experience defining KPIs, measuring CX impact, and driving evidence‑based product outcomes.Recognised expertise in accessibility and inclusive design, with proven ability to create and champion solutions that meet diverse customer needs.Proven ability to build and grow senior design talent, driving team performance, skills progression, and succession planning.Application RequirementPlease include a portfolio showing evidence of your experience across the four areas below.People – Building high‑performing teams.Process – Applying scalable UCD methods that drive measurable outcomes.Position – Influencing strategy and embedding design at senior level.Product – Producing provable world‑class app‑first digital experiences.The RewardsSky Q – the TV you love all in one place.The magic of Sky Glass at an exclusive rate.A generous pension package.Private healthcare.Discounted mobile and broadband.A wide range of Sky VIP rewards and experiences.How you’ll workWe offer a hybrid working model that allows you to collaborate from our unique office spaces, with the convenience of working from home.Your office baseOption 1 – Osterley Campus, 10‑minute walk from Syon Lane train station, with shuttle to nearby stations. Campus amenities include subsidised restaurants, cafes, gym, cinema, beauty salon and more.Option 2 – Leeds tech hub, less than a mile from Leeds train station, with nearby parking. Facilities include subsidised gym, pool and table tennis.InclusionAt Sky, we focus on who you are and your potential. We are a Disability Confident Accredited Employer and welcome applications from all candidates. We will make reasonable adjustments as needed.Why wait? Apply now to build an amazing career and join our brilliant team. We can’t wait to hear from you.Just so you know: If your application is successful, we’ll ask you to complete a criminal record check. Depending on the role and any convictions you may have, we might have to withdraw the offer.#J-18808-Ljbffr
