Assistant Spa Manager

Assistant Spa Manager - Fixed Term ContractAre you the right applicant for this opportunity Find out by reading through the role overview below.Bamford, Daylesford, Gloucestershire, United KingdomThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.We believe in nurturing body, mind and spirit in tandem – to feel well and to feel happy, the three need to be aligned and in harmony.We are a philosophy rather than a seasonal fashion label, founded on the belief that we must live consciously, respect nature’s resources and the land that provides for us.About the RoleThe Bamford Wellness Spa at the Daylesford Farm, Gloucestershire is looking for an Assistant Spa Manager to join the team on a 10‑month fixed‑term contract.40 hours per week, including weekend work.Salary: £45,000 per annum plus treatment and retail commission.ResponsibilitiesOperational & LeadershipSupport the Spa Manager in all aspects of daily operations, acting as deputy in their absence.Lead, coach, and develop the Front of House and Reception teams.Oversee spa scheduling and ensure booking system is managed efficiently.Conduct daily briefings to align the team on goals, guest priorities and business updates.Ensure rotas, payroll inputs and scheduling meet business demands and optimise therapist utilisation.Guest ExperienceUphold Bamford’s world‑class service standards, ensuring every guest interaction is welcoming, intuitive and personalised.Handle guest requests, feedback and complaints with grace and efficiency.Maintain the serenity and atmosphere of the spa, ensuring all spaces reflect Bamford’s standards of cleanliness, calm and quality.Commercial PerformanceDrive front‑of‑house revenue through upselling, guest engagement and retail conversion.Support the Spa Manager in achieving financial targets across treatments, retail and classes.Monitor daily performance metrics, reporting on service utilisation, guest feedback and retail sales.Champion retail excellence, ensuring the team is confident and knowledgeable across Bamford products and seasonal collections.Team Development & HRSupport recruitment, onboarding and training for new team members.Deliver ongoing coaching and development to build skill, confidence and consistency across the Front of House and Retail team.Manage team holidays, sickness and HR processes with professionalism and confidentiality.Stock, Systems & AdministrationOversee accurate stock management for both retail and professional products.Conduct regular stock checks and minimise discrepancies through robust control processes.Support reporting and administrative tasks as required by the Spa Manager, Wellness & Spas Director and Head Office teams.Collaboration & EventsPartner with Marketing and the wider Wellness team to deliver in‑house events, retreats and VIP experiences.Ensure all team members are fully briefed on upcoming initiatives, product launches and promotional campaigns.Build connections with local partners and the community to support future recruitment and business growth.Skills You Will BringProven experience as a Front of House Manager, Assistant Spa Manager or Supervisor in a luxury spa, hotel or wellness setting.Strong leadership skills with the ability to inspire and guide a team with calm authority.Exceptional communication and interpersonal skills, with an innate sense of hospitality.Highly organised, detail‑oriented and comfortable managing multiple priorities.Commercially minded with a track record of meeting or exceeding financial and service KPIs.Confident using spa management and booking systems (ideally MindBody).Desirable knowledge of Bamford products, philosophy and brand values.Experience managing wellness events, classes or retreats.Additional languages are advantageous.A positive, enthusiastic and flexible individual with a can‑do attitude.A genuine interest and passion for beauty and wellness.Good communication skills and use of the English language, written and verbal.Perks & BenefitsDiscounts on our products, treatments and dining experiences from day one.One paid volunteering day per year to volunteer with a charity of your choice.Subsidised private medical insurance through Bupa.Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.Life assurance cover up to a year of your annual salary. xpwpeyx Mental health support through an Employee Assistance Programme, available 24‑hour support seven days a week.Seniority LevelEntry levelEmployment TypeContractJob FunctionManagement and ManufacturingIndustriesRetail Luxury Goods and Jewelry#J-18808-Ljbffr