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Client Relationship Director
2 weeks ago
OverviewOpencast is a growing tech consultancy that creates user-centred solutions with purpose for clients in government and business. We’re looking for an experienced Client Relationship Director to join our team on a 12 Month FTC. You’ll be responsible for strategically growing and managing key client accounts, working with our existing team to nurture and expand the business, and delivering purposeful impact for clients. You can work remotely with regular travel to our Newcastle HQ and client sites.Do not wait to apply after reading this description a high application volume is expected for this opportunity.What you'll doBuild networks and win new work within accounts, meeting or exceeding growth targetsCreate, track, maintain and surface key client business targets and goalsPresent and make proposals, including pricing, rate cards and time and materials quotesGenerate and assess new opportunities within accounts and qualify them in or outCollaborate with marketing to highlight case studies and potential promotional activity with clientsWork with Corporate Development to provide informed new business drivesAssist with new prospects or lead on an existing client bid managementForecast demand via pipeline, publish pipeline, and feed pipeline updatesCoordinate with Recruitment for advance hiring and innovation team preparationClient relationships and managementForm trusted long-term relationships with key client stakeholdersPromote the work we do and the services we offer with clients, peers and senior colleaguesGet purchase orders, scopes of work and legal documents in place and stored safely; manage processes in Salesforce and Key Account Management softwareEnsure adherence to contractual commitments (contractual SLAs / KPIs)Represent Opencast values across our clientsLiaise with clients and be their voice in our organisationAct as a point of escalation for client account risks & issuesWork with point people for account reporting and demonstrating impact to the clientEnsure we deliver the people and projects we promisedCoordinate with People Allocation and Delivery Management Office to mobilise consultants onto the clientBrief internal teams on new opportunity requirementsEnsure timely onboarding of our people to client accountsReview monthly billing reports for accuracySupport development and motivation of our people, including decisions on training, re-skilling, rotation and 1-2-1 meetingsAct as a second-level contact if the People team or Service Leads aren’t available; ensure the client remains informed and not negatively affectedYou'll suit this role if youCan be the client’s voice in our organisation and work within a client-centric cultureImprove client experiences by iterating and applying a client experience roadmapAre strategic in developing relationships and opportunities within existing client accountsWork well with Service Leads to ensure work is delivered to a high standardMaximise revenue and profitability of accounts while maintaining positive relationshipsClearly communicate health, future goals, plans and revenue generation of your accountsDrive new business, assist with new prospects and lead bid managementKnow how to negotiate commercial contracts and adhere to contractual and compliance commitmentsWhat our offer includesA competitive pension, health cash plan, share options and discretionary bonusFlexible hours and 25 days' holidayPeople to support you every step of the wayWhere you’ll workYour working time will be split between multiple locations, including our HQ and hub locations, or home. Travel is part of life at Opencast and will be arranged to meet work and team requirements.We include youWe welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.InterviewJob interviews are on Microsoft Teams. We’ll make any adjustments to help you.Want to know more? Visit our website or email careers@opencastsoftware.comSeniority levelDirectorEmployment typeContractJob functionInformation Technology and Business DevelopmentIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Opencast | B Corp™ by 2xGet notified about new Director of Client Relations roles in Newcastle Upon Tyne, England, United Kingdom.#J-18808-Ljbffr
