General Manager

About Blank StreetAt Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.If the following job requirements and experience match your skills, please ensure you apply promptly.Like the sound of this? Keep reading.Add A Spark to the Ordinary…General Managers are integral to the success of Blank Street by taking full ownership of their four walls. General Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. General Managers may also support light project work directed at growing the overall business and their individual skills.What You'll OwnPeople - Deeply care for and coach your teamCreate a motivating and engaging culture in your teamConsistently celebrate, train, coach and mentor your teamStep in to cover scheduling gaps or time off in the store scheduleCreate and publish staff schedules according to state and local labor lawsReview and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on timeRecruit super star talent in collaboration with the People TeamOversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where neededEnsure coffee accreditations are handled on time for new employees in line with company standardsWork to maintain the very best team engagement scoresProduct - Execute our product mix flawlesslyBe a brand ambassador - have a thorough understanding of what makes Blank Street's products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank StreetMaintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your teamOwn all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management SystemSpend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage productsPhysical Space - Ensure true operational and brand excellenceEnsure the safety, cleanliness and presentation of your location in line with company policiesPromote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficientlyMaintain operational excellence achieving company standard scores and above via our auditing platformPerformance - Be the best at what you doDevelop meaningful ties with neighborhood businesses and people to help grow local brand loyaltyMotivate your team to provide exceptional serviceCelebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessaryBe a champion of your store’s financial performance and peak business throughputGrow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same visionEnsure your location meets operations and product quality audit standards, quickly action any feedback to improveLook for ways to continuously develop your leadership, training and coaching skillsStay current on company tools, processes and communicationCollaborate with other Managers across Blank Street to share best practices and build communityAttend all trainings and department meetings designed to support your development or performanceWho We're Looking For4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brandsExperience hiring, developing and managing hospitality teamsExperience managing inventory and supply chain orderingLove for coffee and customer serviceExperience working in a unionized environment is a plusStrong knowledge of specialty coffee, espresso and equipment is a mustStrong decision making and multi-taking skillsStrong interpersonal communication skillsRequirementsFull Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)Benefits & PerksBonus program15 days of paid annual leave (on top of company-observed holidays and sick time)Three health plan options, with full coverage available for two employee-only tiers. xpwpeyx Commuter benefitsParental leaveBereavement leaveExclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more Regular social outings with the teamFree Blank Street swag#J-18808-Ljbffr