Associate Director, Client Partnerships

Associate Director, Client Partnerships at Avalere HealthPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.About Avalere HealthUnited by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.About The RoleThe Associate Director, Client Partnerships, leads Account Handling teams to deliver exceptional client service, foster a positive and supportive team culture, and drive business growth. They act as a trusted partner to clients, embodying agency values, and working closely with senior leadership to ensure the agency’s strategic objectives are met. This is a pivotal role in nurturing talent, maintaining high standards of work, and ensuring financial targets are achieved.What You'll DoClient ServiceLead Account Handling teams to deliver outstanding client serviceUnderstand all accounts within the business unit and develop tailored strategiesAct as the senior lead for business within the unit; accountable for profitability, effectiveness, and efficiencyDevelop strong client relationships and act as brand guardian across accountsPeople ManagementOversee development plans for all team members; support their growth and wellbeingTrain and support Account Directors (ADs) in line management responsibilitiesIdentify training needs and resolve issues in collaboration with Director of Client PartnershipsLead recruitment efforts for your business unit; participate actively in hiring processesTeam LeadershipRun cross-functional brand teams to ensure delivery of best-in-class workEmpower team members to take ownership of tasks/problemsCreate clear client development plans that encourage cross-departmental involvementTrusted PartnershipServe as a consultant-level partner for clients; build relationships based on trust and respectManage and resolve client conflicts effectivelyGuide teams to achieve similar levels of trust with clientsLeadership & Agency CultureSet an example for professional conduct internally and externallyCollaborate with Directors, other BUDs, ADs, and departmental leads to maintain high service standardsMake decisions/recommendations that improve agency processesBusiness ManagementDeliver annual new business/organic growth targets for the unit; contribute to overall agency targetsLead pitch teams with a track record of successful conversionsEnsure revenue delivery within profit margins; manage financial reporting/forecasting with Directors/finance teamCulture BuildingContribute positively to agency culture; support implementation of business plans/initiativesEnhance external presence/voice of the agencyAbout YouExcellent leadership abilitiesHigh integrityStrong emotional intelligenceOutstanding interpersonal & people management skillsAdvanced financial acumenProven ability to form trusted partnerships at all seniority levelsDemonstrated success in growing/delivering business & winning pitchesExperience running successful teams of varying sizes/seniority mixesAbility to inspire/motivate othersWhat We Can OfferYou'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business. xpwpeyx We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.DetailsSeniority level: DirectorEmployment type: Full-timeJob function: Business Development and SalesIndustries: Business Consulting and ServicesLondon, England, United Kingdom#J-18808-Ljbffr