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RSD Recruitment

Applications Support Analyst (TO-9307B)

Found in: Whatjobs


Applications Support Analyst  Plymouth Area &163;Competitive Salary Dependent Upon Experience As Applications Support Analyst, you will assist the implementation of IT application projects & undertake designated duties within the IT Department in accordance with the company’s requirements. Support internal customers by investigating and resolving application errors, data discrepancies and queries and enhancing existing MS Access applications, Word templates and forms and Excel macros. You’ll have an IT technical background with experience of working in small teams maintaining & supporting core business applications, including legacy applications and autonomy to work under general supervision. To use discretion in identifying and resolving complex problems and assignments. To determine when problems should be escalated to a higher level. Involvement in a broad range of work, sometimes complex and none-routine, in variety of environments. Ability to identify and match solutions with requirements.  Applications Support Analyst Role: Provide technical input where required. Process any user set up, ensuring that all necessary data and approval have been provided.  Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.  Participate in software testing for new releases where required and assist in defining acceptance tests for new and changed systems.  Undertake activities related to system maintenance and upgrades that are conducted in and out of normal working hours.  Analyse data from systems and produce technical and business reports for consumption by Management.  Application Support Analyst Requirements: Advanced knowledge of business database applications based on SQL or similar and adept at building database queries and reports based on relational databases, including usage of various join operations  Good knowledge of Microsoft Office 365 and Windows software including MS Access, VBA, Forms, Word Mail Merges and Excel macro’s.  Office 365 administration - provisioning, configuration, user management, application management, deployment, security and mobile device management  General software, hardware and networking support knowledge demonstratable in an IT Support role including a good knowledge of Microsoft Windows Desktop Operating Systems, VMWare, Active Directory and InTune.  Experience of Web API integration using PHP, JavaScript, XML  By applying for this role, you are consenting for RSD Recruitment to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at and we will respond to your query within 48 working hours.  To view other great opportunities please check out our website or call us on for a confidential chat about upcoming opportunities. Follow RSD Recruitment on your favourite social networks – LinkedIn & Facebook

2 months ago

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