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Brook Street

Part Time (TO-8B34E)

Found in: Whatjobs


Job Description My government client is looking for a process assistant to join one of their busy offices in Manchester city centre on a part time basis (12 hours per week). You will be working 4 days a week (Monday-Thursday) in the evenings from 5pm- 8pm. Role Overview: To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others. Key Responsibilities: * Process work in line with agreed procedures, business rules or scripts. Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. * Learn the procedures and understand parameters of producing a quality output. * Process work to the defined level of quality. * Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. * To schedule and prioritise allocated work on a daily basis. * Distribute information and when required, work to the other team members or groups. * Identify and suggest areas of improvement. * Maintain and update information held on a data base or manually. * Support line management on any additional admin when required. * Liaise with internal/external clients. * Print/post data/reports/invoices daily. * Maintain records for audit purposes. * Ensure deadlines are met. Essential Skills: * Attention to detail * Able to work in a team or other structured environment. * Articulate and able to maintain good relationships with colleagues and clients. * Delivers a high quality customer service in a professional manner, creating trust and confidence; * Excellent communicator; * Effective team player, who constantly displays commitment and flexibility; * Assimilates and applies policies and procedures consistently; * Accurate and timely delivery of tasks; * Effective problem solver; * Excellent organisational skills; * Attention to detail in record keeping. Desirable Skills: * Able to follow process * Numerate. * Ability to navigate around and understand use of relevant systems As this is a government role you will be required to provide three years worth of references and also undergo a basic DBS check. If this sounds like the role for you then please apply online with an updated CV.

2 months ago

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Brook Street