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Radius Payment Solutions

Mobile Provisioning Manager (TO-99A60)

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Description:

Role overviewPosition:  Mobile Provisioning ManagerLocation:  Chiswick, West London - W4 2STWorking Hours:  Monday to Friday, 09:00am – 5:30pmFor over thirty years, Adam Phones have been creating bespoke, high performance mobile and fixed line connectivity solutions for a broad range of clients across the globe. We are making a key impact in the telecoms sector, and we take particular pride in the service that we provide to our clients.In 2018, Adam Phones became part of the Radius Group. The next chapter, as part of Radius, gives us opportunities to expand our offerings to our existing and future clients across many more markets. Radius Connect has been built on the acquisition of Adam Phones, Pure Telecom, Trinity Maxwell and Connect Total, all award-winning businesses built on high performance mobile and fixed line connectivity solutions for clients across the globe with unparalleled client satisfaction and retention. Radius Payment Solutionsare a leading Global Fleet Management Company who offer services in the Fuel, Telematics, Telecoms and Insurance industries. Our wide range of products include Fuel Cards, Vehicle Tracking Devices and Phone Tariffs. We are a successful growing global company with over 1500 employees across 15 countries.Why choose Radius?24th in UK Top Track 100. Rapidly expanding global company with an entrepreneurial mindset.  Internal talent development programme. Secondment opportunities to work in our international offices.Innovative, technology driven culture.What will you be doing as Mobile Provisioning Manager? The Mobile Provisioning Manager owns the end to end provisioning process and is responsible for managing activation, provisioning and maintenance of all mobile communication services in the Adam Phones portfolio, ensuring that clients receive the highest levels of service and delivering against agreed SLAs. This position has one direct report and matrix responsibility across Sales, Account Management and Logistics. Strategically lead and develop the Provisioning function to enhance performance by setting clear accountable performance measures.Adam Phones resells mobile services from Vodafone, O2 and EE – including MiFID compliant Mobile Voice Recording. This role needs to ensure that the activation and maintenance of our mobile estate works consistently.Manage network level tools, portals and APIs with each of the operators to make changes to lines across all networks.Conduct regular reviews with our key Network suppliers (Vodafone, EE and O2) for quality and performance improvement.Provisioning, disconnecting, migrating and changing mobile voice or other converged services for our customers using the established MNP processes.Ensure that clients have the correct mobile tariff, content bars and roaming or data bundles to ensure that their services operate correctly.Create a culture and processes which achieve the business goals and objectives with regards to delivering outstanding customer serviceAccountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.Work effectively with all stakeholders in Sales, Commercial and Operations.Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.What experience / skills are we looking for?Experience in mobile provisioning ideally gained from working for a mobile ISP or reseller with exposure to as many of the Networks as possible. Understanding of and experience with mobile number porting and related regulation. Exposure and use of the various Portals and systems used by the Networks e.g. ISAAC & ABS.Able to adapt and succeed in a fast paced, changing environment where events don’t always go to plan and priorities change regularly. Excellent communication, motivational and negotiation skills. Proven management and/or relationship management experience.  Identify issues and work to resolve them in partnership with business leaders and suppliersWhat benefits do we offer?Fantastic work life balance.Excellent training and coaching.Friendly & supportive team working environment.Fantastic opportunities for ongoing development and progression.25 days holiday plus bank holidays.Group Private Medical Insurance Scheme.Life Insurance, company sick pay and pension.Subsidised Gym Membership.Annual Bonus.Employee Assistance Programme.Fantastic opportunities for ongoing development and progression.Local and online discounts including discounted restaurants, travel, entertainment tickets and Benefit Hub.Employee Assistance Programme.Cycle to work scheme.Service awards.If you would like any further information about this role, please contact Richard on +441270 667789Radius Payment Solutions has an in-house recruitment team who are dedicated to sourcing candidates directly and as such we do not accept speculative CV's from agencies. We do have a preferred list of suppliers who we ask to support us on roles where necessary. We do not pay agency fees where speculative and unsolicited CV's are submitted to the business, whether that is to hiring managers or to the Recruitment Team. The only way we accept CV's is through our recruitment portal under instruction from the Radius Payment Solutions Recruitment Team.Management / Telecoms / Telecommunications / Connections / ActivationsSummaryDepartment: Telecoms OpsJob Type: Full timeContract Type: PermanentHours: Full time, Monday to Friday.Closing Date: 2021-03-18

2 months ago

Chiswick, Greater London, United Kingdom

Full time

Radius Payment Solutions

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