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Utility Warehouse

Customer Onboarding Resolutions Advisor (TO-D108F)

Found in: Whatjobs


Role Title: Customer Onboarding Resolutions AdvisorSalary: £22,500Hours: 40 hours per week, Monday to Saturday, 8:30am to 17:30pm (working 5 days per week)Location: Colindale, North LondonStart Date: March 2021Hello, we're Utility Warehouse You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life. And we know we're onto something - we have been Which? awarded for 10 years running - but we're only just getting started... Want a sneak peak into what it's like to work for us? The roleYou'll be a valued member of our team, assisting our sales partners to resolve issues with our customers onboarding journey. You'll be a point of contact for our partners queries, obtaining the information needed to get the customer application back on track and demonstrating the award-winning level of service which UW is known for.On a day to day basis this looks like:Building relationships with our partners - to identify issues and advise on a resolution.Recording and verifying accurate information from all customer or partner interactions in compliance with the Data Protection Act.Developing your knowledge across our entire product offering (telco, energy, financial services and our cashback card).Resolving issues such as address identification, meter confirmation and anything else which could cause an issue or delay with the customers onboarding.Working closely with the onboarding administration team.Using multiple systems.The role will be based from our head office in Colindale, though you will be enabled to train and work from home during the pandemic. We'll let you know when we need you to be in office and any requirements will be in line with up to date government guidance.Who we're looking forWe are looking for a self-motivated and enthusiastic individual who enjoys teamwork and problem-solving. You'll need to have a strong work ethic and be able to build relationships quickly with our sales partners.You'll also need to have:Excellent customer service skills.Great attention to detail.Excellent communication skills - including the ability to rapidly establish good working relationships with our partners and customers.An interest in promoting the UW brand through great customer service and providing swift resolutions.The ability to multi-task across multiple systems.Willingness to increase your knowledge and share this in a clear comprehensive manner.The ability to work on your own initiative under pressure and meet individual and team SLA's.Previous experience working in a contact centre/telephone-based customer services role.It's advantageous to have:Knowledge of the energy transfer process.Industry knowledge of mobile, landline infrastructure and internet infrastructure.Previous experience and knowledge of the systems used within UW.The perks of working for us!As an award-winning FTSE 250 company we offer stability, recognition and career progression. In addition to your annual salary and bonus, you'll also benefit from 25 days' holiday (plus bank holidays), a pension scheme and share options. Perks of the jobHealth & wellbeing benefits including onsite and virtual personal training, yoga and pilates, discounted healthcare & gym membership, virtual healthcare appointments and more!An active social calendar including monthly movie nights, quiz nights and family parties.State of the art facilities at our HQ with free onsite parking, subsidised canteen, pool tables, table tennis tables and quiet/sleep podsClubs & committees for employees with a shared interest such as sports, reading, charitee, diversity etc.If you think this could be the role for you or want to be part of UW's growth, apply now.

2 weeks ago

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