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Housing Assistant

Found in: Whatjobs


HOUSING ASSISTANT My client are a South East London Housing provider who are seeking an experience Housing Assistant to come onboard asap Responsibilities: Provide a professional and knowledgable service when responding to all enquiries, and strive to resolve these at the first point of contact. Deal with phone enquries into the department in a pro-active and customer focused way. Process all rehousing and transfer requests, on the Council Housing Register and all associated systems and schemes including Housing Moves, Home Finder UK and Home Swapper. Assist Housing Officers and ASB Officers with tasks around tenancy management and ASB. Process Change of occupants and Change of name applications. Keep records and complete administration tasks for the department. Assist and support our vulnerable residents accessing Lewisham Homes services when they cannot participate online, such as bidding and online submissions for tenancy changes. Support the Customer Service Team by providing cover for reception and telephone duties, as and when required. Generic responsibilities Maintain excellent customer service in all areas of work Take responsibility for own learning and development Comply with all policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post. If you have experience in the above and can start asap please do not hesitate to submit your CV today

3 months ago

Catford, Greater London, United Kingdom

Full time


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