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Administrative Assistant (TO-EE1A1)

Found in: Whatjobs


About Us

Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well" that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

As Admin Assistant you will support them with the day to day functioning and smooth running of admin tasks. You will be responsible for providing high quality customer focused support, enabling excellence in the management and delivery of the service. Key to this is being organised to ensure that grants we are paid are managed and contractors paid appropriately.

Main responsibilities  will include, but not limited to:

Dealing with all incoming inquiries via telephone, email and post and referring to the relevant area
Recording and updating the progress of current cases using internal systems

Processing payments and recording accurately
Planning, monitoring and reporting on all relevant data returns
Managing the customer feedback process
Providing information on the HIA, other Metropolitan services and other local services to customers and stakeholders as required
Preparation of reports to the service manager, local authorities, and other agencies
Ensure an adequate audit trail is maintained for amendments to all key information systems

What you`ll need to succeed

Be able to demonstrate: 

Good working knowledge of Excel
Experience of processing payments and recording payments
The ability to organize your workload and prioritise work
Confidence in liaise with suppliers, contractors or other third parties.What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Interview date:

Interview date is yet to be confirmed.

What you'll get in return

You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
Healthcare cashplan
Matched contribution pension scheme (up to 9%)
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Life assurance scheme
Paid volunteer days
Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations

3 weeks ago

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