Paramedic - Travel Assistance

Job Description Are you ready to kick start your career in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escape and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global travel risk management positions us as the go‑to‑choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organisations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most. WTP is part of Cover‑More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover‑More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover‑More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide. So, what’s our mission? Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe. So, what’s the job? Our Registered Paramedics and Nurses work fast and focused in difficult situations, offering expert medical advice and services to travellers all over the world, right round the clock. With their expert Emergency or Critical Care know‑how, our team are committed to care for our customers in their time of need. Resilient, and empathetic, they build strong relationships and deliver accurate, on‑time service in high‑stakes situations. You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth You’ll do all of this from the comfort of our Uxbridge‑based command centre 2 days per week and 2 days from your home (after an initial training period) And what are we looking for? We are looking for future team members who are passionate about helping people and want variety in their job every single day. We can teach you everything you need to know about travel assistance as long as you’re empathetic and willing to learn…so no corporate experience necessary You’ll hold a current registration with the Health and Care Professions Council (HCPC) You’ll have at least three years post‑graduate experience as a Paramedic You’ll have great interpersonal skills; and know how to look after patients and respond with empathy You’ll be competent with IT systems & able to use multiple screens and programs You’ll need to be available to work across a 7‑day rotating roster (excluding overnight shifts) More than anything else, you’ll have a passion for helping others So, why choose us? We value optimism, caring, togetherness, reliability, and determination. We have more than 1500 employees worldwide – we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work‑life balance with the flexibility of 2 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. We also offer some fantastic benefits including Travel insurance Health insurance Life Insurance Company subsidised pension 25 days annual leave Short term incentive plan Employee reward and recognition scheme Flexible working opportunities Competitive family and parental leave programme Employee Assistance Programme Fitness reimbursement scheme Volunteering leave Online learning and training opportunitiesProfessional membership Work anniversary leave Apply today and let’s go great places together #LI-Hybrid #J-18808-Ljbffr