Sales Associate

Position: Sales Associate / Key Holder (40 hours per week)Location: TUMI, 4 County Arcade Victoria Quarter, Leeds, LS1 6BNAvailability: September/October 2025Duties And ResponsibilitiesActs as the leading force on the sales floor. Demonstrate product knowledge, how to manage the operations of the store. Run the store independently during non-peak times. Provide a positive customer experience as directed in the TUMI Selling Ceremony. Motivate sales team to demonstrate The Difference. Develop new client relationships and interact with existing clients to increase sales. Attain monthly, quarterly sales and SPH goals. Build strong partnerships with co-workers and store management. Encourage a training and development culture with the store team. Ensure training roadmap is completed, by team.SalesAssist store management with training all associates on the TUMI Difference and TUMI Elite Moments.Meet or exceed SPH goal.Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.Build client relationships through data capture and outreach, with the Proximity clienteling app.Contribute to the attainment of sales goals, and KPI’SDemonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.CommunicationReport and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.Business aware, ability to communicate store goals, challenges, and solution minded.Contribute to trade feedback, know your client, purchasing trends.Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.Diffuse customer service concerns and defer escalated issues to the store or assistant manager.MerchandisingParticipate in the merchandising of the store to acquire the skills necessary to work independently.Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.Meet deadline for Window and interior changes.Merchandise store as directed to a high standard and can direct team accordingly.Implement correct usage of interior signage.Ensure that all stock is well maintained and in good condition.Able to demonstrate and train team to recover and maintain Visual Merchandising standards.Human ResourcesAssist in the orientation and training of new associates.Assist management with coordinating the daily activities of sales associates.Support company philosophies and the management of staff.Motivate team, through regular feedback.Present a professional well-groomed appearance in accordance with established dress code.Dutiful in maintaining meals and break schedules.High level of attendance and punctualityOperationsOpen and close the store in the absence of the manager and assistant manager.Maintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily. All paperwork is checked and signed.Ensure name capture is attempted at every transaction.Ensure price changes are ticketed accurately and in a timely fashion.Notify manager of damages and partner with manager for proper return to the warehouse.Process shipments within 24 hours.Maintain proper housekeeping standards.Maintain a secure and hazard free environment, adhere to all H&S policy.Able to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines.CUSTOMER SERVICEExemplify the TUMI Difference and Tumi Elite Moments.Demonstrate behaviours exemplified in the Selling CeremonyEnsure TUMI University training roadmap is followed and completed as directed.Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, In store home delivery or Safer pay.Clienteling and Data Capture, to build ongoing relationship with clients.Explain TUMI’s After Sales Service philosophy, and WarrantyBuild and maintain client relationship through the TUMI App by Proximity.Promptly and efficiently process all basic sales transactions through the register, or X-store on iPad.Team training culture in store daily, TUMI University, and The CoachAchieve set goals for UPT, through cross selling.Maintain an awareness of the competitive environment.Loss PreventionMaintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom.Give feedback on low stock, or Out of stock, to support Min/Max change.Take part in weekly cycle counts.Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.Control shrinkage through loss prevention awareness, and good customer service.Assist in the organization and implementation of inventory on seasonal or as needed basis.Skills RequiredPrevious experience in retail.Excellent people skills.Team player and motivator.Target driven.Brand sensibilityGood command of EnglishFlexibility.Productive during downtime.Ability to work under pressure.Ability to withstand constant standing, bending, and frequent lifting of luggage, up to 15kg per item. (Adhere to manual lifting procedure.)Computer literate. #J-18808-Ljbffr