Premier Technical Support Specialist

3 days ago

Farnborough, United Kingdom Lenovo Full time

Premier Technical Support Specialist – Lenovo Location: Bratislava, Slovakia (hybrid work model with occasional international collaboration). Employment type: Full-time. Key Responsibilities Diagnose hardware and software issues remotely via phone and email. Provide accurate solutions and guide customers through resolution steps. Dispatch parts and coordinate field engineers for onsite repairs when needed. Monitor and manage open cases to ensure timely closure. Collaborate with Technical Account Managers to track and resolve complex cases. Document troubleshooting steps and share insights on recurring issues. Educate customers using Lenovo guidelines and best practices. Maintain high first‑time fix rates and deliver exceptional customer communication. Position Requirements Bachelor’s degree in IT or related field (or equivalent practical experience). Minimum 3 years in technical support or IT services roles. Strong knowledge of Windows operating systems and Microsoft products. Proven ability to troubleshoot hardware and software across client devices. Experience working with field service providers and remote support tools. Business‑fluent English (written and spoken); additional languages are an advantage. Excellent communication and problem‑solving skills. Ability to manage priorities and work independently in a fast‑paced environment. Benefits and Compensation Base gross monthly salary from 1,850 EUR, plus a variable component of 12 % of annual earnings. 3 sick days per year, additional vacation days. 100 % sick leave compensation up to 2 months per year. Broad selection of soft and hard‑skill training and individual mentoring. Employer contribution to the Third Pillar Pension System. Life events insurance fully covered by the company. Charity, volunteering, and ESG activities. Focused on diversity and inclusion within the team. Lenovo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr

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