Reinstatement Task Controller

Are you a highly organised individual with the ability to communicate effectively and multitask? If so, we have a great opportunity for you to join our Repair and Maintenance (R&M) Supply team as a Reinstatement Scheduler. What you'll do You will be responsible for ensuring that our staff have a fully scheduled workload, which is planned to ensure the best possible efficiencies. You will need to coordinate and balance job priorities from multiple sources, ranging from customers, operations and our engineering department. Covering other members of the team in the event of training/holiday, and sickness will also be a key part of this role. You will also need to be able to rearrange and mobilise support for unplanned emergency work at short notice. Teamwork is a big part of this role as you will be working with the rest of the scheduling team, the field-based staff, plus their managers and supervisors, ensuring that all key performance indicators (KPIs) and performance targets are either met or exceeded. What you'llneed We're looking for a proactive and practical individual who can deal effectively with customers and internal stakeholders. You will need to have excellent organisational skills and the ability to meet tight deadlines. You will also need to be computer and systems literate with the ability to use multiple types of IT software.Excellent customer service skills are essential, as is being able to communicate effectively with people at multiple levels. You will need to be able to demonstrate your ability to work well in a pressurised environment and be able to multitask throughout the working day, while also supporting your team members with their workloads at busy times. Knowledge of reinstatement and street works legislation is an advantage, but full training will be given to the successful candidate. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Who we are YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space plus a number of other retail,environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team. #J-18808-Ljbffr