EMEA Payroll Coordinator

1 week ago


Aberdeen City, United Kingdom activpayroll Full time

Join to apply for the EMEA Payroll Coordinator role at activpayroll. Be among the first 25 applicants. Description The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience. It’s not just about processing numbers; it’s about building relationships, solving challenges, and being part of a team that keeps global businesses moving. You’ll gain exposure to different countries, cultures, and compliance requirements, and there’s plenty of room to grow your career with us. We have offices in Aberdeen and Edinburgh and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process. Typical Day Act as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service. Work closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately. Host and chair regular governance calls with customers to track progress, review performance and identify opportunities for improvement. Prepare monthly governance reports by country. Ensure that payroll manuals are relevant and updated regularly to reflect current processes. Prepare payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed. Answer queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels. Qualifications Experience in a customer service / administration environment. Payroll experience would be advantageous, but training will be provided. Self-motivated with a passion for great service delivery. Genuine commitment to delivering the highest standards of customer service. Unusually high attention to detail, able to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution. Strong skills with databases, systems and software packages, especially Microsoft Excel. Honest and authentic communication style, able to face both positive and difficult conversations. Drive to be a brilliant team player, supporting colleagues across the team to ensure customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind. Seniority Level Associate Employment Type Full-time Job Function Human Resources Industries Human Resources Services #J-18808-Ljbffr



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