Customer Care Technician

1 week ago

Braintree, United Kingdom Dandara Living Full time

At Dandara, we believe that our homes should be more than just beautiful places to live—they should be built with quality, innovation, and attention to detail, making a lasting impact on the communities around them. For over 30 years, we’ve been doing just that, establishing ourselves as one of the UK’s most respected private housebuilders. We’re now looking for a skilled and experienced Customer Care Technician to support our developments across Essex, primarily around Braintree, Great Dunmow, Little Dunmow, Takeley, and the surrounding areas. In this hands‑on role, you’ll ensure our homeowners receive high‑quality care and attention to detail in resolving any post‑completion issues. You can read more about these stunning developments in Essex [here]. Working Pattern – Monday to Friday About the role Reporting to the Customer Care Manager, the successful Customer Care Technician will be responsible for completing and coordinating any necessary remedial work, ensuring homeowners’ needs are met efficiently and with professionalism. What you will do Carry out inspections and minor repair works in homeowners’ properties, ensuring all tasks are completed to the highest standards. Be the on‑site representative for homeowner concerns, addressing any issues promptly and with attention to detail. Coordinate and liaise with contractors and the construction team for larger remedial works, ensuring smooth communication and resolution. Manage and schedule appointments with homeowners, contractors, and the site team. Provide regular updates to homeowners on the status of their reported issues and follow up to ensure complete satisfaction. Keep detailed records of all works carried out and communicate regularly with the Customer Care Manager to address recurring issues. Handle any escalated matters with professionalism, ensuring excellent customer service at all times. Assist with ensuring that all properties meet our high standards and comply with building regulations. What you will have Proven experience in a technician or trades‑based role, ideally within the construction, property, or new homes sector. Strong organisational skills with the ability to manage multiple tasks and deadlines. Excellent communication and problem‑solving skills. Knowledge of health and safety regulations. A proactive, positive attitude with a strong customer service focus. Full UK Driving Licence and flexibility to travel to different sites within our Eastern region when required. What we will offer you £30,000 - £45,000 depending on experience 33 days holiday (inclusive of bank holidays) Private Medical Insurance Employee Assistance Programme (EAP) Health Hero digital doctor – 24 hr virtual help and appointments Health Assured Wisdom App Competitive parental leave 3x salary life assurance (option to increase to 4x) Cycle to Work Scheme Employer‑matched pension scheme of up to 5% Flexible benefits including shopping vouchers, airport parking, and reduced gym membership #J-18808-Ljbffr

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