Senior Account Manager

Agency Havas Lynx Job Description Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting‑edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives. We're a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever‑evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter. Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here. Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. Our Role As a Senior Account Manager at Havas Lynx, you are the lead contact for both your clients and team, whilst supporting the Account Director in contributing to the strategic development and direction of your accounts. You will personally deliver an efficient, effective and profitable service to clients, whilst inspiring and supporting the client services team to deliver the same. You should be confident in managing all projects through agency systems and procedures, proactively liaising with internal teams whilst overseeing the activity of junior team members. You will support the Account Director in meeting and exceeding key performance indicators in respect of client satisfaction, business development and profitability. Responsibilities Build meaningful and trusting relationships with clients, positioning Havas Lynx as their strategic partner. Immerse yourself in your client's business and industry to deliver quality campaigns. Ensure client requests are dealt with efficiently and interpreted into thorough internal briefs. Work with Operations to manage the Production Schedule, guaranteeing on‑time, on‑budget delivery. Oversee quality control of work leaving the agency, ensuring adherence to the client’s approved brief. Assist the Account Director with financial interactions on accounts, guaranteeing good financial health and billing practices. Partner with the Insights and Planning Team to develop a deep understanding of strategy and its application to campaigns. Take a proactive approach to identifying and initiating business opportunities with existing and new clients. Qualifications Previous experience in a similar role (minimum 3 years); not a graduate role. Healthcare experience preferred. Experience working on creative briefs and production. Experience managing client accounts and client-facing experience. Confidence, eagerness to learn and develop. Ideally, experience with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning. Benefits Hybrid Working – 3 days in the office (flexible working options available for in‑office days). Starting holiday allowance of 28 days annual leave + Bank Holidays, increasing with length of service. Option to buy, carry or sell holidays. Early Friday finish throughout the year. Seasonal working hours. Enhanced family leave, pay and return‑to‑work benefit scheme. Extensive L&D support. Sabbatical opportunities. Season ticket interest free loans for travel. Cycle to work scheme. Life insurance (4x salary). Company pension scheme. Fully compensated company events. Volunteer days. Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and more. Medicash healthcare benefit. 24/7 access to a free, confidential and independent Employee Assistance Programme. Contract Type Permanent Get in touch to find out how we can make an impact that matters together. Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. #J-18808-Ljbffr