Area Click

2 weeks ago

Stirling, United Kingdom Arnold Clark Full time

Area Click & Collect Product GeniusJoin to apply for the Area Click & Collect Product Genius role at Arnold ClarkWe’re currently looking for an Area Customer Service Executive to create an outstanding customer experience at our Click & Collect branch and help customers get excited about our products. This is a regional role and will require travel throughout the UK.We Offer£24,500 + performance-related bonus of up to £12,000 per annumCompany Car33 days’ annual leaveGenerous employee discountsPrivate health care and sick pay coverMaternity and paternity packagesHoursYou’ll work a five-day week on a set rota that includes weekends (39.5 hours per week).About The RolePassionate about cars? Great. Passionate about customer service? Even better.As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.This role will be a great fit for a customer service superstar who thrives in a fast‑paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.Essential SkillsFull of energy and enthusiasm, with great people skillsGood attention to detail when handling documentationA confident communicator who understands that a positive attitude gets great resultsWilling to learn and work with our branch network to ensure our customers have a great experienceThe ability to go the extra mile From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasonsA full UK driving licenceHappy working on your own initiative, to problem solve and maximise handovers and purchasesAbility to take ownership of situations all the way through to resolutionDay‑to‑day dutiesCompleting the handover and purchase of cars for our Click & Collect servicePreparing handovers for the day aheadArranging all documentation prior to handover to make sure the process goes smoothly for customersEncouraging customers to share their experiences on social mediaHelping the customer familiarise themselves with their new vehicleHelping customers sell their car through our Sell Your Car serviceLearning about different vehicles and manufacturersProviding relevant information and being there for our customers when assistance is requiredYou’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.Our CultureArnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.To find out more about Life at Arnold Clark, visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. #J-18808-Ljbffr

  • Area Click

    2 weeks ago

    Stirling, United Kingdom Arnold Clark Full time

    A UK automotive company seeks an Area Click & Collect Product Genius in Stirling. This role emphasizes delivering outstanding customer service through the Click & Collect process. You will engage with customers to ensure a memorable experience, complete vehicle handovers, and assist customers in selling cars. The ideal candidate is energetic with great...

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